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It was so helpful fast and very easy to use it took only a few minutes to complete thanks for the help
DO NOT USE - our sales have dropped and google costs gone up - how do we remove any coding this app as added to our website, We had a lovely business till we added this app it's totally destroyed us within weeks
They are real scammers. They ask you to spend $500 with a promo code and after you've spent $500 they will block your account and deactivate all the support to get in touch with they, no way to talk with somebody....why do you need to talk with someone? To request a refund? :)) More than that, "Refunds typically take up to 2 weeks for us to process, but can take up to 10 weeks". What a joke of sale channel... Anyway, Shopify, may we know why can't we communicate with each other on reviews?
Hi there,
Thank you for taking the time to leave a review for our app. My name is William from Shopify support and I'll be helping you today. I'm sorry to hear that you've had your account deactivated, this must be a decision made by Google as you're able to leave a review on Shopify. I'll follow up with an email to you so we can review what our options are.
William | Marketplaces Support Specialist
Shopify
sehr gut, however there is a learning curve for first time online marketers. Definitely a powerful tool!
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
I have been trying to work with this app for almost a month. None of my product is syncing or getting approved and no reason has been given. Tried to get help from Google Merchant Centre but I was just bushed off by saying that everything seems ok from their end. I actually watched tons of videos on Shopify and YouTube but no one seems to have any solutions or even the cause of the problem. So frustrating dealing with this app......
Hi - Thanks for leaving this review, and I'm so sorry to hear you've had these issues with the channel. I'm going to follow up with you over email with a few things that I think will solve this problem for you and get your products visible in your Google Merchant Center account. Keep an eye out for my email! Cíara | Support Specialist
SAME AS OTHERS very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either
is helping me a lot on my upcoming online store, and helpingrs clients too.........................
I'm using this app now, so far I cant tell that I'm 100% up and running. I can see a few notices by google that tell me to update a few
Hey there, my name is Jonathan and I'm a member of Shopify's Support team!
Thank you for leaving a review for us today, we really appreciate hearing from our merchants. It helps us to understand what we can do to improve the application!
I'm going to look through your Google Shopping application and see what I can do to help you complete the set-up! Check your e-mail for that message.
Talk soon,
Jonathan E. | Shopify Support Guru