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This app says that my products are approved for Google Shopping but when I opened my Google Merchant Account, it has been disapproved. They do not show the same data. I've gone back and forth trying to fix things and this Shopify app keeps saying it's approved and the merchant account keeps saying its not. It is a scary app to use because it makes you think that your products are all okay and showing in Google Shopping but it's not - it looks like a cover-up for a bad job with creating the app.
I have been trying for over 3-weeks to simply setup my account. My products have repeatedly been rejected for "violating" policy. Yet, I've not been told what the violation is or how to correct it. Finally just deleted the app and moved on.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting your products approved in the Google Merchant Centre. We work pretty hard at helping with approval issues, I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Spencer l Shopify
I'm not understanding how this app can work for some people and not others. It keeps telling me the name of my store is incorrect, when I know for a fact it is correct. To be as advanced as Google is, I expect better. Why would I spend money on Google Adds when your system does not even recognize the name of my store. I have uninstalled and reinstalled numerous times. Unless support gets this right, I'm moving on from this app.
Hello there! We apologize for any frustrations you have had in onboarding. We will reach out directly to you to get you squared away.
Do not install this app. I am paying more money, for less viability, and am unable to modify any of the options to optimize the products being sold, can't use radius targeting, can't edit AD schedule etc.
The products don't sync to your feed and it DELETES your existing feeds, so you pretty much have to start from scratch with your google merchant account if you use this app.
0/5
This app works very poorly for unique used or vintage items. Many important Google Merchant fields are not available to be set from within Shopify or even by uploading a product .csv to Shopify. Alternative feed files uploaded to Google fail because the app will not upload "failed" objects to be amended by the alternative feed.
It's very sad that Shopify can't get this working well when many independent app providers can.
This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.
Thank you for taking the time to leave your review. Your feedback is extremely important. I would like to get in touch with you to learn more about the issues you are currently encountering so I can better assist you. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support
Doesn't even deserve 1 star to be honest. My items have been processing for nearly 20 days now and I pretty much give up any hope that they will process based on all of the lovely reviews I'm reading. Don't waste your time on this one.
Doesn't work well and there's no way to add attributes like 'Color' which is REQUIRED in the entire Apparel/Accessories category. This means you will error out on all Jewelry, Handbags, Clothing, etc.
The old app was great and easy to set up. This app does not allow me to sell in New Zealand so can no longer use Google products through Shopify. This makes a lot of sales for us and other sellers so needs to be fixed asap.
Was sent an email that the old shopping app is to be stopped 31st October so pretty much forced to go onto this. Spent ages trying to set this up only to discover no multi client account support, absolutely ridiculous...shopify you expect me to create a new email/account for each of my stores?! You must understand there are people out there managing hundreds of client accounts for shopify.
Also want to add how stupid it is of shopify to force people to switch to such an inferior app that clearly hasn't been tested or shopify staff haven't been trained properly to support it just before Christmas. It doesn't take many brain cells to realise that for retail stores Christmas is probably at least 80% of annual sales (myself included) then to start from scratch with a new feed (if it even works by then) will take a while to kick-in properly on google shopping. Surely someone might have thought after Christmas would have been a much better idea????!!!! NOPE...