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Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.
Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? Stephen@cheaplubes.com
Tickets
5-4663000037182, 3-0438000037058, 7-6730000037298
Hi, sorry to hear about your experience.
For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually.
For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138
I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended.
I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.
App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.
No explanation or help on how to get the app pixel to 'connect'
Good. Esay to set up.
However, the data is not correct.
Around 30% difference from shopify services-side.
Thanks for showing new ways of digital marketing and conversion technique's
This seems to be easy. But its is saying that my domain name was transferred and it was not. Could you send me an email please to clear this up.
Hi - send us a ticket with your information here, since the resolution may involve some private data on your store: https://support.google.com/merchants/contact/shopify_3p_support_app
From what I see, it looks like you may have multiple merchant center accounts and one of your other (older) merchant center accounts currently has claimed your website. Double-check the correct merchant center ID is connected in the App, then you can visit that merchant center directly to confirm you want to use it for your website claiming -- the app will do the rest!
Great sync of data & all in one place is a great app
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..
I’ve encountered with the Google Merchant Center integration on my Shopify store. Specifically, the GTIN (Global Trade Item Number) for my products is not syncing properly with Google Merchant Center, which has led to limited product performance and visibility.
Hi! For products that are not custom-made, you can add either a GTIN or your MPN right in the Shopify product UI. These need to be valid GTINs, which are often 12 or 14 digits. Right now it looks like you're sending 8 digit values that don't have a valid lookup and/or are failing the check digit logic. You may want to validate that these are accurate GTINs since they're being rejected by Google as being invalid. You could use MPN as your identifier instead if you're certain you do use GTIN-8 values.
To add a GTIN to your products, you'll want to go to Products > select the product (or bulk edit products) > enter in your GTIN within the "Barcode (ISBN, UPC, GTIN, etc.)" field
If you don't have a GTIN, but have an MPN instead, you can Bulk Edit by going to the Google & YouTube App > Overview > Bulk Edit Variants and filling the "Google:MPN" field. On an individual product, simple scroll down on the product page and you'll see "Google: MPN" in the Metafields section.
Additionally, we are standing by to assist you with support agents if you just click "Get Support" in the upper right of every page in the app or visit https://support.google.com/merchants/contact/shopify_3p_support_app
Hopefully this helped explain the issue and you can revisit this review once you've read through these instructions!