Google & YouTube

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture.

The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app.

The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled.

Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist.

In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

Terrible app. It syncs products with Google Merchant Center inconsistently and incorrectly. There is no way to trigger a manual update, and new issues keep appearing all the time. Very unreliable and frustrating to use.

We installed this app, and then a few days later, we found a campaign set up in Google Ads for a $13,000 a day spend.

I have two-factor authentication on my email/login, so this is the ONLY thing connected to my Google Ads. It said that I was the one who created the campaigns...But I have not even logged into Google Ads in weeks.

Also, when we installed this app the first time, I immediately uninstalled it as it did not work for what I needed. It wiped out our Google Analytics tag, and we were down for days.

My developers and marketing people convinced me to reinstall it and just use it for analytics, Merchant Center, etc.

So far I am NOT happy!!!!!

Absolutely Terrible!
I have been creating Shopify stores for over 15 years now.
This app automatically syncs your products and SEO data, which sounds great. But WATCH OUT! If your Shopify created products do not meet Google's misrepresentation policies your Merchant account will get done for misrepresentation. Not only will Google not tell you why, their help is non existent. You are left pulling your hair out trying to work out where your products are not meeting their standard. You only get 3 strikes, and no feedback! Here is the real hit though, while your account is paused the sync does not work. Absolutely terrible! I resorted to deleting my merchant account, and placing a pixel the old fashioned way.

esta aplicacion es muy buena te hace mejorar tu tienda online y la presenta hasta que este apta para que los clientes puedan adquirir los articulos sin ningun problema o duda

Muy útil para conectar Shopify con Google Merchant Center. Fácil de configurar, estable y con mejoras constantes. Recomendada para cualquier tienda que quiera aumentar su visibilidad en Google.

Lancement de ma boutique en cours — et malgré quelques obstacles pour faire approuver mes produits sur Google Merchant Center, je garde le moral ! Le processus de validation est exigeant mais il pousse à bien soigner ses fiches produits.
La boutique est désormais active et visible. Je n'ai pas encore enregistré de ventes, mais la mise en place est solide et je suis confiante pour la suite. Google reste une vitrine incontournable pour se lancer dans le e-commerce.

銀座から大人の女性に向けたライフスタイルを提案するセレクトショップ「GINZA MOMENTS」を運営しております。

ShopifyとGoogleの連携は非常にスムーズで、ドロップシッピング特有の細かな配送設定やポリシーの管理も直感的に行うことができました。

インターフェースが洗練されており、接客やブランディングに集中したいオーナーにとって心強いツールです。これからのショップの成長がとても楽しみです。

The app is fine if you only run an online store. But the moment you try using Local Inventory Listings, it becomes a complete rabbit hole.

On the Shopify side everything appears fine, mostly because there is barely any control or visibility into what is actually happening behind the scenes.

Meanwhile Google Merchant Center keeps complaining that there is no local inventory feed configured, even though the Google & YouTube app gives the impression that local inventory is supported. Eventually Merchant Center starts threatening suspension warnings.

Then starts the endless cycle with Google support. Most support agents do not seem to understand how the Shopify Google & YouTube app actually works with Merchant Center. Replies are mostly copied templates, and every response takes days. After 2 weeks you usually get an answer that does not solve anything, and then you start the whole process again from scratch.

What makes it worse is that almost every app that actually handles local inventory feeds properly is paid.

It is honestly disappointing that Google created an official Shopify app for navigating their already confusing Merchant Center ecosystem, but only implemented half the functionality needed for physical retail stores.

The automated processes don't work. Hence you have to read useless pages of support to discover what went wrong. No resolution at all and seems that getting to support is also wishful option for many.