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My first time building an online business . I'm still pretty new at this. So we will see how it goes.
I have no words! This app is awful. Same problem as most of the 1 star reviews. I've been dealing with this issue since I became a Shopify customer in July 2015. I was immediately suspended from the Google merchant account for misrepresentation as soon as Shopify connected my (2015!) Merchant account and was unable to get approval. I tried with other accounts and the result was the same.
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, as mentioned in previous reviews, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
The Google Shopping app made it very easy to set up a Google Shopping feed directly from our Shopify store.
I would give this 0 if possible. The old app was a little slow and you would occasionally get a server error but it worked! This doesn't. We have over 50,000 products in our store and so cannot even use this! Please sort this out Shopify!
Google really walked me through the setup process. My product listing for Bait Cage is currently pending, but I am confident my listing will meet requirements.
Over the last 2 weeks 446 of our produts have been disapproved for the reason 'Product price does not match the price on your product landing page' We have not changed any pricing, and it is the same campaign which was working perfectly for us two weeks prior.
We have submitted the Google Site map again, contacted Google Ads support, Shopify support, but not been able to resolve the issue. It doesn't even indicate how to solve the issue.
Few weeks back we were ranking high on Google Shopping Listing Ads for several keywords, and now even though we have put in sufficient budget, our presence is reduced and products disapproved for no apparent reason. Please help immediately.
Thank you for taking the time to share this feedback. I'm sorry to hear about the issues you've been experiencing with your products. I can see that you currently have a ticket open with our Technical Support Team who have been continuing to monitor the situation. I've checked in with them and it looks like they've responded to your most recent email.
I know you've spent time speaking with our team, however I have reached out to you via email to see what we else we can look into together. I hope to speak with you soon! - Ryder, Shopify Support
I have also gotten zero results from this app. If someone can follow up with me via email that would be awesome. I don't think I have anything left to fix, but am not getting results. Thanks
Hi there,
Thank you for taking the time to leave a review for our app. My name is William with the marketplaces team at Shopify and I'll take a look over your store and follow up with a direct email to ensure that we can discuss the account specific details. We definitely want to ensure the app works correctly for you so watch out for my email shortly.
William | Marketplaces Support Specialist
Shopify
I see a lot of great reviews and I agree that overall, this app is great however, I can NEVER delete a campaign because it creates a glitch where the ad is deleted in Google ads but still shows active in this app and thus prevents me from creating a new smart shopping campaign. I'm not sure why this happens and no one at Shopify can explain it either but it is really frustrating. Just something to keep in mind.
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your campaigns. We're going to look into this and follow up with you via email to open up the lines of communication here so we can see how we can help you further.
Thomas | Shopify
WAY EASIER TO INTEGRATE VS OTHER COMPETITIORS. I WOULD RECOMMEND USING THIS APP. THIS IS A REAL REVIEW. 2020-11-21 3:06PM
I used it to help me connect to my Google business account. I was confused at first because I was trying to do everything on Google not realizing it was simplified for me here. Now everything is all set up!!