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User of this app for over 2 years with no problem. Now the app since Shopify updates is now pretty much useless... the dropdown box from the product page to update things like colour/age/size etc has disappeared - the only way to solve it now is to add a product then switch between various pages (that you then get stuck in btw) to add the missing info, and THEN half the time it still doesn't work! add to that the 'missing GTN' even when it's there and I am about ready to pull my hair out. Why have you 'fixed' something that wasn't 'broken' in general in the first place... and now clearly is broken completely. 1000 products to go through individually repairing or trying to repair and mostly failing because of your 'update' . All I have to say is PLEASE MAKE IS A PRIORITY TO PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE
thank you
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist
Using this app has increased traffic to my website but has done nothing for sales. The problem is that google has only one classification of "sarees and lehengas" in their list for all the millions of varieties of sarees that are available in India. I doubt if they can match a search query to the product at all
Hi there,
Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm sorry to hear that Google's classifications for products are limited. I've followed up with you over email to open up the lines of communication to discuss any of your concerns further.
Vance | Shopify
Basically useless after 30 days. You have no way to refresh your listings so they go inactive. Other apps do a better job with Google than Google?
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.
Adil | Shopify
As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and filtering your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
Doesn't work properly with GA4 on our store. Tracks about 30% fewer conversions than the actual amount of conversions reported in Shopify Analytics. I am recommended by a Google employee to not use this implementation but instead hardcode the tracking into the checkout.liquid.
Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281
We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Products are not syncing correctly with Shopify products. I have to update both lists. When I update products on google shop products it won't save.
We have been using this app for over a year. However, in December 2021 we noticed that customers were using discount codes that are for internal employees, friends and families. It turns out that any 'active' discount code is being sent to Merchant Center and they in turn open it to the universe. We had to inactivate all our discount codes except for just a few. We had to cancel multiple orders where customers used them. Bad time of year, bad customer relations. We reported it immediately on that day (Dec 10) and have not gotten any word from support since. Multiple shops have reported this problem to no avail. Would be great to give the shop owner the ability indicate what channel the codes can be 'shared' on. Currently we are operating at a big disadvantage with no ability to treat our mailing list customers special.
Hi there,
William here from Shopify support. I understand you've had discount codes shared on the Google Merchant Center unintentionally. We appreciate hearing feedback like this as our team is working towards a permanent resolution to this issue. We do currently have a workaround which is to end the promotions within the Google Merchant Center. I'll follow up with you directly via email to discuss your account.
William | Shopify Support Specialist
please help me how to edit expire date in content API my products is expiring after one month. this app automatically add wrong expiry date
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are having with your feed, there sounds like there is an issue there that we will want to look at for you. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support
Suspended due to Misrepresentation. I have two stores. Google suspended the second store for no reason. Also, I am constantly jumping through hoops on the first store. That has been open and running ads for 3 years. Working work Google is impossible and customer service is a runaround. I am still able to use it successfully on the first store but have completely removed the sales channel from the second. Not worth it The app developers seem to not want to work with POD sellers. Disappointing. I do not recommend.
Hey there, Thomas here from Shopify.
Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify