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Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel.
I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!
Best,
Charlotte | Shopify Support
This app sucks. Been waiting to get approved for weeks now for the smart shopper campaign when its suppose to take 3-5 business days, tops. It Just says “pending”. Not sure why Shopify allowed this channel to be built if the developers do not respond and approve the issues listed here.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a stuck pending campaign. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
This the worst app i have ever used keeps saying that i should add ,refund policy and terms of service to my footer when its already there,i mean this is confusing
Hi there. Cathal here from Shopify. Thank you so much for taking the time to leave feedback. We usually see this issue when policies have been added from pages, rather than the policy section in your settings, however, I will look into this further for you now and follow up with you by email so we can get you set up as soon as possible. Thank you.
I am using this app at the present time. Easy to install and easy to use. However, I am really hating this app because it does not work to well in terms of adding and populating products to my webstore. The products that I add keep getting stuck in 'Pending' limbo status as I like to term it; and staying in that 'Pending' status. I am hating this because this 'Google Shopping' app is not coordinated and not in sync with my 'Google Merchant' and 'Google AdWords' accounts. My products are already approved with my said accounts with Google yet they are still in pending status with my 'Google Shopping'. Why do I bother?
Thank you for providing us with feedback on the Google Shopping app! If you ever see your products showing as approved in your Google Merchant Center but indicating pending in the Google Shopping app, that is a great time to contact Shopify Support as our technical team can assist with a status sync to update the Google Shopping app.
Having said this, I have sent you an email to see if there is anything I can assist with. Hope to connect soon!
- Alex, Shopify Support
I have over 159k products but it only picks 65k and they're reject most of the products. Their support is useless.
Hi there,
William here from Shopify. We appreciate the feedback that you have provided for the Google channel. I'm going to reach out to you over email directly so that we can investigate the potential causes for rejected products and why some were not sent over to Google.
William | Shopify
My experience with this app has been terrible. It hasn't made any difference since I signed up. My Google Ads Specialist didn't respond to any of my emails. I was informed the team is working on finding me a replacement. It's been 3 weeks.....
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
Have to give this one star. It's like Shopify isn't even trying here. As already mentioned GTIN does not work. Barcode filled in but you still have to manually go into the Google app and then select FALSE. If you have more then 50 skus this also might not even work for you and is extremely labor intensive if you have a lot of skus. Like many shopify apps that shopify themselves build, it sucks. Fairly certain it sucks on purpose so you purchase apps.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Google Channel. I completely understand where you are coming from and I can definitely see how overwhelming it can be to edit over 50 products. I will be reaching out to you shortly with options that you can consider to enhance your experience.
I look forward to chatting with you!
Paola | Shopify Support
Unable to create multiple feeds, unable to sync products to multiple countries.
We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!
Hi there, my name is Jonathan and I am a member of Shopify's support team.
I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do.
If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch.
I look forward to speak with you soon!
Jonathan - Shopify Support
Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify