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If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed!
Bottom line: the app provides limited functionality and causing a lot of harm
Hi,
I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you.
It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you.
Cíara | Shopify Support
I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018"
This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs.
It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER."
14 out of 5,000? NUTS!
When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products.
I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser.
Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing.
I am ruined.
This thing is not anywhere near being functional for any type of business.
It is like it was made by people with no idea who uses it and what it is used for.
The FOUR MOST IMPORTANT parts of any Google Shopping Feed
1. The Product Category
2. A unique Product UPC Code or Manufacturer Part Number or SKU
3. Shopping campaign labels
4. Bulk Edit critical values
With out those four features, you got nothing that will work for anyone.
pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...
For some reason the app doesn't install the pixel events on my website. It's been almost 2 months since the "developers" of Shopify would look at it. Still nothing.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your issue resolved.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
Just terrible...I've lost so much time and energy trying to make my products visible in Google Shopping for nothing. I also suspect that adding this app provoked a worse visibility in Google search. All my products are active in Google Merchant Center and I have absolutely no warnings but in the end, none of my products are visible in the Shopping tab ! Only answer from Google (I think I had more than 50 different conversions with google agents) : "this is the algorythm, cannot do anything about that". Shopify support has been also useless and it seems the Content API and the way Shopify and Google are informatically communicating knows many flaws. My advice : don't use this app !!
Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.
Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.
Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app
They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.
I installed this app and it worked fine for a bit but suddenly stopped syncing the product and dropped to just 9 product out of 1500. No explanation and mid December after what has been a hell of a year. Shopify have no clue about what happened.
Same issues bas everyone else. App itself causes suspension issues and misrepresentation from the get go and makes it impossible to get seen on the internet at all.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Adil | Shopify
Awful integration. This app makes it so extremely difficult to do what you're wanting to with merchant listings. Should not be this cumbersome.
Hi there,
Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.
Chris | Marketplaces Support Specialist
Shopify
Have been going around in circles trying to get this to work with custom made products, all my products are handmade, therefore no barcodes. I’ve spent days trying to get this to work. I think I might be doing something wrong with it.
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear you are having issues with getting your custom products to work properly with the Channel. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.
Luke | Shopify Support