Recensioni (9.110)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 72% delle recensioni ha 5 stelle
  • Il 12% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 12% delle recensioni ha 1 stelle
29 marzo 2023

Nothing works. How is this possible? Google should be better than this. I have followed all the steps - multiple times - and still nothing works.

KONA CAVE®
Germania
6 mesi di utilizzo dell’app
Google LLC ha risposto 30 marzo 2023

Hi there,

Nate here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can.

- Nate | Shopify

27 novembre 2022

it's so long since we told them our problem but never received any solution from Google. when we call them they always connect us with the wrong team then they waste time we also requested a call but I never received a call from the right team. in the call they said we are not the right team to solve your problem. it's 4 months we all accounts are suspended without any reason. it's business you run ads you get traffic and sale. and we run daily 1000s of USD ads up to 17k clicks, up to 10k active users in the last 30 days on Google ads and still are not able to run Remarketing ads because we receiving in GA4 audiences and Google ads Audience and they tried to solve our problem because it's up 4month's since we asked to google to solve our problem. now we deleted the app. The most Importing thing You all need to know in one email google team said to me you agree when you open a merchant account and so we suspend your account without telling you the reason. this all sale channel collects your all sale data for free and we pay for ads. ex. if you run ads on google, FB, Twitter, and other platforms they collect all data if you received 1000 users from Google and 1000 users from FB then they both collect 2000 User data from your store You all doing business so you all understand. I don't like this so I am deleting all the sale channels from my store.

Shape Luxury
India
6 mesi di utilizzo dell’app
Google LLC ha risposto 30 novembre 2022

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback regarding your experience with the Google channel app. We certainly want to make sure that you get the support you need, and address any concerns. I'll be sending an email out to open up the lines of communication and help wherever I can.

Nate | Shopify

3 ottobre 2018

My god, this is a joke? This app has to be the worst thing I have ever come across. The aim is here is for you to run a campaign thru Shopify with one click. But by doing this you can't pick the products, or categorize your products to add to the campaign. It is absolutely pointless. For you to add certain products to a campaign you would have to create separate campaigns for each product as they are on different pages when selecting the products... derrrr haha! Back to the drawing board for Google Shopping. Hopefully, someone with half a brain will build this app next time.

Harem Garden
Thailandia
6 mesi di utilizzo dell’app
31 marzo 2018

The new Google Shopping "app/feed" is a total joke! Completely useless! Why fix or change something that worked relatively well?
1. Does not appear to sync.
2. Items with Barcodes/GTIN's applied, still "Not Approved".
3. Items with no Barcodes/GTIN's applied, "Approved".
4. No way to search the "Approved, Not Approved, Pending" lists in the app/feed.
5. Cannot export the "Approved, Not Approved, Pending" lists.
6. Should be able to access Google Shopping settings at the product level in Shopify. You cannot. Instead you have to manually scroll through lists in the app/feed to find an item.

Is this a Shopify April fools joke? How can a "developer" look at this app/feed and approve it? Unbelievable.

Dynamic Lighting
Stati Uniti
6 mesi di utilizzo dell’app
Data modifica: 7 novembre 2021

3 weeks waiting for google to approve my products, but I keep getting errors even if everything is well set up. No support from shopify - they send me to google, but google sends me back to shopify. This app is a joke.. and is also not well documented. You have to blindly guess where every issue is coming from, optional fields are actually mandatory fields (you will find this on your own time..), and the bulk editor for google fields is a joke - you have to go page by page in order to find a product that needs a option checked for google.

Floraria Secret Garden (SG)
Romania
6 mesi di utilizzo dell’app
Google LLC ha risposto 9 novembre 2021

Hi there,

William here a support specialist with Shopify. I see from your review that you've had some trouble getting your products approved and using the bulk editor. I also understand that the level of support you received was not at the standard you were expecting. I'm going to reach out to you via email to discuss the account specific details, please look out for my email.

William | Shopify Support Specialist

10 maggio 2021

i have literally been trying at this for months. ive gotten ahold of google automated emails but not a person. disapprove my products then suspend my account telling me to update products but cant update cause its suspended. crazy circle. no help at all from google. and now because of it my ads account is now suspended so messed for just regular non corporate business

Seven Ventures Company LLC
Stati Uniti
6 mesi di utilizzo dell’app
Google LLC ha risposto 18 maggio 2021

Hey there! Thanks for taking the time to leave a review. I can definitely understand your frustration and would love to get this sorted out for you. I've sent you a follow up email to further assist you with your product issues on the Google Shopping app and look forward to your reply. - Jamilah, Shopify Support

6 dicembre 2022

I installed this app and i keep getting missing value Gender, Size, Color, and age group i've filled out the all the sections more then five times. what to do? I see a lot of people are having problems. should i just delete and for get this app? need help and advice.

DMAclothing
Stati Uniti
6 mesi di utilizzo dell’app
Google LLC ha risposto 7 dicembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

19 febbraio 2022

Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.

Pledge Project
Stati Uniti
6 mesi di utilizzo dell’app
Google LLC ha risposto 22 febbraio 2022

Hi there,

Nataly here from Shopify. Thank you for providing that feedback, we truly appreciate you taking the time to do so. I'm sorry to hear of the issues you are experiencing with the Google channel. I'm going to go ahead and look into your account and will be reaching out by email to open up the lines of communication to see how I can help.

Nataly | Shopify

30 luglio 2023

Youtube da kullanıcı sayısı ve izlenme sayısı ile yeni bir işletmenin feed yapamayacağı bir uygulamanın hiç kimseye faydası olmayacağını düşünüyorum. böyle olunca da ücretli uygulamalara yönleniyorsunuz.

D'Monties Mobilya
Turchia
6 mesi di utilizzo dell’app
Google LLC ha risposto 31 luglio 2023

Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app

7 febbraio 2021

Didn't even give an option to include only the first 150 characters for title limit. This app now wants me to edit thousands of product titles manually and set them at 150 characters. Worthless.

OzDealerAU
India
6 mesi di utilizzo dell’app
Google LLC ha risposto 9 febbraio 2021

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you share your feedback with our developers in more detail. Spencer l Shopify