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Data feeds expire in Google Merchant Center and the app didn't renew the feed at all. Not good. I saw a lot of complaints about this online. Why don't you fix it ?
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us.
Google does currently have a limitation where if a product is not updated within 30 days, it expires. The Google Shopping app should update your product before this timeframe so products should not expire. If for any reason it does expire, you can contact Shopify Support and our team can assist further!
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
its worst channel ever unfriendly UX AND service
very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
I made an account really and find it easy to very help full and easy to read the questions etc very good
Shame I have to give one star! the video makes it sound so easy, non of my products get approved I ask for review even thought i make so many. changes I don’t think they even review with an actual human I have asked for help literally begging no one ever replied! You do have to have experience and understand how it works don’t listen to video its whole lot of bs plus they still take my money for ads they don’t approve!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.
Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support
At first, when I installed it and used it under the Sales Channel it was good. It helped my sales. However, about a week ago, Shopify moved it back to Apps and removed it from Sales Channel. For some reasons, that affected my traffic a lot. Not getting traffic and not getting sales. I logged into my Google Merchant Center and it says "Not performing automatic item updates for availability" so basically some kind of error. I Shopify look into an update. Also, google marks a lot of my products as policy violations, I don't know why? I don't sell anything illegal or dangerous. All stones related. Etsy has the best Google Shopping and the best inside Etsy advertising. Cheap, lower rates and best results. For every $100 sales it cost only about 7%.
Very smooth - thank you for making this process so easy and awesome! I was up and running in less than 5 minutes.
I opened my account and it has been suspended saying policy violation , my website has sale on. I have fed it via shopify . continuesly my all products are disapproved , trying to contact to team , there is no one coming back with the solution answer.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. While suspensions are actually decided by Google, and not by Shopify. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I have not yet started using it but it looks cool. look forward to issuing many capaigns here,,,,,,,,,,,,,,,,,,
I am still working with this app so no opinion yet, but so far it seems pretty streamlined for the most part.
Hi there, my name is Jonathan and I'm a member of Shopify's Support team!
Thank you so much for leaving us a review and sharing your feedback! We really appreciate it, as it helps us make the Google Shopping app better for all of our merchants.
I'm going to follow up with you via e-mail to further discuss your experience with the app and see how the set up process is going for you! Please check your inbox and junk mail folder for that message.
Talk soon,
Jonathan - Shopify Support