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we have been trying to get our products approved and every single one is being denied, and when we speak to shopify they say its a google problem but we cant get ahold of google for anything its been a waist. so unhappy about it. Its causeing our company lose money everyday since we cant get it out to the public. and its been a 3 week process....... and still nothing
Hi there,
William here from Shopify support, sorry to hear that you've been having trouble with the review process. I'll reach out to you to discuss the errors you're receiving and help you work towards a solution.
William | Marketplaces Support Specialist
Shopify
i used this app to help me open mu online store...im not sure what im doing really just sort of going thru the motions and tryin to get to the final page....it could be better by bwing more clear about what is what and why we need it.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving this review! We really appreciate hearing from our merchants.
I would like to follow up with you via e-mail and provide clear instructions on how to set up both the Google Shopping app and subsequently a Smart Shopping campaign so you can market your products! Keep an eye out for that message.
We'll chat soon,
Jonathan E. | Shopify Support Guru
Results not good. Campaigns not specific enough. There are apps in Shopify market that result in better & more specific Google ad campaigns.
Thanks for taking the time to leave a review. The Google Shopping App uses "Smart Shopping campaigns". These campaign use machine learning with the goal to achieve maximized conversions. Google's systems will pull from the product feed to test a number of combinations and then show it across the most relevant ads across the Google network. You can learn more about that here: (http://bit.ly/2D13WdH). I especially recommend reading the "Best practices" section.
There's a lot of different ways that these campaigns can work, but you can also look at designing your own without the smart feature. I've gone ahead and sent you an email with some additional resources to help you determine the best marketing route to take for your business, and see if there's anything I can do to assist. Hope to hear from you soon. - Ryder, Shopify Support
one of the worst channel to deal with Google gives you so much hassle with no reason keeping suspending my account day in day out
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with your Google account suspensions. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support
Cette application est vraiment superbe ! Elle permet de mieux se faire connaitre et de générer plus de vente
The whole setup was somewhat straight forward. Had a minor issue where Shopify said google had an issue with my account, but when reviewing it with google, they had no information about any hiccups.
This app doesn't work, but somehow it says that it ran over $200 worth of ads. How could it do that when all of my products have been in "pending" for as long as it's been installed??
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.
Sometimes the products are approved on your Google Merchant Center and it still reads as pending in the Google Shopping app. If this ever happens, you can contact Shopify Support and our team can look into it further for you!
I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon!
- Alex, Shopify Support
A great app when configured properly. Setup is easy and straightforward to follow. Keep up the great work.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
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Quick and Easy, it all about clicking a few buttons and boom its done. Hopefully this will go to plan but it was Quick and Easy.