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I just started with all this, and I’m learning a lot. but it’s good so far, I hope this work for me and my family.
Hi there! Thank you for leaving us a review. My name is Jonathan and I'm a member of Shopify's support team, and we really appreciate hearing from you!
I would love to shoot you an e-mail so we can work together to set up the Google Shopping application for your store, it's a great tool to market yourself and I'd love to see it work well for you. Keep an eye out for that e-mail in the near future!
Talk soon,
Jonathan E. | Shopify Support Guru
I applied this app to my store, however it has not generated any traffic. I have checked the SEO requirements and those are in place and have been evaluated as being great. This still doesn't not allow me to understand why I cannot get to at least the first page on a search. So i have felt a bit disappointed by this app. It seems that one needs to throw tonnes of money in marketing and advertising in order to be successful at this. I guess that if i paid Google the results would be way better.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the channel and add functionality to suit our Merchants needs. Currently the channel is specifically for the Google Shopping tab and Google Smart Shopping Campaigns, not search pages but I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
It says that products are not approved, yet when I click on it to see what products, the list is empty.
I get little to no traffic from google.
Hello and thank you for taking time to leave a review. We did take a glance at your account and it appears your products are approved. If you are seeing something else within the app or have other questions, we are happy to help! Please contact us via this form: https://support.google.com/merchants/contact/shopify_3p_support_app
Data feeds expire in Google Merchant Center and the app didn't renew the feed at all. Not good. I saw a lot of complaints about this online. Why don't you fix it ?
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us.
Google does currently have a limitation where if a product is not updated within 30 days, it expires. The Google Shopping app should update your product before this timeframe so products should not expire. If for any reason it does expire, you can contact Shopify Support and our team can assist further!
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.
Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support
Es ist sehr schwierig für mich, Shopify mit Google zu synchronisieren, wenn das zweite Mal ausgesetzt wird, funktioniert es meiner Meinung nach nicht richtig
It does not sync the products correctly with google merchants. When I made a bulk edit in my products price in Shopify, it did not sync with google feed, and some products were reproved in google because of the different price in the feed x website. Also, my products have variants of size and color, and it does not sync that information with google automatically because the option is not written in English, is in Portuguese. So... it has a lot to improve!!!
Hi there,
Thank you for leaving this review on the Google channel, we ensure that our development team is able to review all received feedback to improve our app. My name is William and I want to help you with your concerns today. Please look out for my followup email,
William | Marketplaces Support Specialist
Shopify
This app is for those who trust Google with their 'Smart Shopping' campaigns, but not suitable for proper Google Shopping Campaigns (where you can manage bids and segment, switching products on and off etc.). Smart Shopping does not provide the best ROI for businesses so would recommend choosing a more versatile tool and managing your Ads more effectively.
Hi,
I'm Cíara from Shopify Support, thank you for leaving the review. We always want to hear how our merchants feel about our apps.
The Google Shopping app is designed for a simple feed which runs smart shopping campaigns inside it, but if you want to run a regular campaign, you can still use the app to run the feed. I'm going to follow up with you via email to give you some more information.
Cíara | Shopify Support
Looks easy to install, I've setup Google Merchant Account successfully. But my products have not been approved.
This is the message I'm getting "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." No clarity at all.
How can I resolve this issue so my products are Approved by Google Shopping? Do I need to wait or what?
Hi there, my name is Jonathan and I am member of Shopify's support team!
This is a great question! That notice is letting you know that your Google Merchant Center account is still within the review period with Google and that once that review is complete, Google will review your products for approval! This process typically takes between 3 - 5 business days.
I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that!
Jonathan E. - Shopify Support
You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.
Hi there and thanks for the feedback! While we ask for an initial country during onboarding, you are able to add additional countries once you link your shop to a Merchant Center ID by adding Target Countries in your Merchant Center Product feed. Additionally, we are making improvements to do this automatically in the near future, so stay tuned!
If you have further questions on how to do this, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app