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If you have simple products that are easily submitted to Google Merchant Centre then this app would probably be fine. The products I was trying to submit required a lot of fine tweaking because they were medically related. This app does not make it easy to make changes specifically for Google Shopping. If you want to make changes you have to change your entire product in your store. Which is not ideal. I ended up deleting it and starting again with a whole new app.
Thanks for leaving a review! The Google Shopping App does import your existing product data from Shopify, but you may need to add any required additional information before you can sync products with Google Merchant Centre. I see that you have reached out to our Support Team in regards to the trouble you've experienced with your products, have you had an opportunity to check their response?
I've also gone ahead and sent you an email to follow up as I'd be happy to work together to have your products sync appropriately. I hope to hear from you soon! - Ryder, Shopify Support
Its actually very confusing, not sure if i set it up the right way. I would appreciate an Email please if i actually did not set it the right way. thanks.
Thank you for providing your feedback and I'm sorry to hear that you've been having trouble getting the app set up correctly. I'd be happy to discuss the issues you've had and help you configure the app, so I will be reaching out by email shortly to offer my assistance. I look forward to hearing back from you. -Victor, Shopify Support
I have set-up my smart shopping campaign few days ago, but it's still now don't get any impression or click, I have set-up everything is perfect. I don't know the exact issues?
Hi, I'm Cíara from Shopify Support, thanks for telling us your thoughts about Google Shopping.
I wanted to let you know that Google takes 30 days to fully optimise a campaign and know where to place ads. I'm going to follow up with you over email to see what we can do to improve your optimisation and get some good results. Keep an eye out for my email!
Cíara | Shopify Support
has been working fine till december.31.2022 and then boom just stooped syncing and updating... been with support for the past 2 weeks and nothing, they can't give a straight answer just keep telling me to do the same thing over and over ,, seems like they dont understand what we are talking about. unlinked everything and relinked again and still nothing.. this is very disappointing.... the last thing they told me is just to wait and its just an UI issue , but no its a sync issue
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Regards,
Mario
Shopify Support
[Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
Difficult for me in English . I just discover. I most learn now, so I can not tell now. I will see later .
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. I hope you enjoy using the channel on your shop! If you ever need any support with setting up or optimizing your products with Google, you can always click the "Get Support" button found in the top right hand corner of channel. We also offer email support in a wide range of languages, so we would be happy to help.
For now, I'm going to follow up with you in an email, to open up the lines of communication here. That way I can see if I can help you any further with getting the channel set up and working on your store.
Best,
Charlotte | Shopify
Es ist nicht möglich ein bestehendes Merchant Konto zu verbinden. Lediglich wenn man über die App ein neues Merchant Konto erstellt funktioniert es. Vom Support keine Antwort erhalten.
Hi -- Thank you for your feedback. You should be able to connect an existing Merchant Center Account as long as you have admin access to that Merchant Center account and it is the same google user account you are using on step 1 of this app. I've reached out to you privately over email to try to help you resolve this issue.
It seems that this app doesn't send barcode(gtin) to merchant center. They only send brand and MPN, but some products required Barcode, and this app doesn't send it to merchant center. Really useless.
The free listing is working well but I am struggling with the Merchant Center. I don't see what is wrong with my shop because they suspended my account "due to policy violation: Misrepresentation". I am stuck here!
Hi there,
Jordan here from Shopify. Thank you for taking the time to leave a review of the Google channel app. We greatly appreciate your feedback.
I would love to help you navigate the policy suspension placed by Google. I will send you an email to open the lines of communication, where we can work together to resolve the account suspension.
Jordan | Shopify
I havent used the app yet so I have no idea if I'm going to like it or not yet. Maybe ask me after I finish set up.
Hi there, I'm Nidhi from the Shopify support team!
Thank you for taking the time to leave feedback on the app. Super exciting that you are just getting set up with and I'd love to offer any assistance I can along the way. I will be following up with you via email to see if there is anything I can do to help to make your experience better. Be sure to check your junk and spam folders as well!
I look forward to speaking with you!
Nidhi | Shopify support
not easy to use i tried to setup and still, nothing is happening. So i need help and noone is responding.
Hello, my name is Nidhi and I'm from the Shopify Support team! Thank you for taking the time to leave feedback on the app, it is truly appreciated. It sounds like you are having difficulties getting set up with the app and I'd love to lend a hand to get this working for you at the earliest. We have this great guide going over each step of the App's set up and and overview of what you can expect in case you'd like to refer to - http://bit.ly/2vnpi4v
I will be following up with you via email to offer assistance with this, be sure to check your junk and spam folders as well!
I look forward to getting this figured out with you - Nidhi | Shopify Support