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No stars for you google. I am just tired of trying to get my acct unsuspended for misrepresentation. I have removed all content and products, double checked all my feeds and on and on and on......I feel this is quite possibly the worst offense you could do to a new aspiring business. This experience has been so unaspiring, While trying to protect consumers you have crushed the small business as well as cost much time and effort to no avail. Let me know if you ever get it right or Can just tell me the offending data or lack of.
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. While we here at Shopify developed this app, we don't actively have any control over account suspension or product approvals. That said, we can often provide guidance to help you get things working and inline with Google's requirements. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.
Luke | Shopify Support
100 percent of our products are custom, when Shopify updated this app a few months ago, I lost thousands $$$ since then on unperforming ads and loss of traffic, since then do to my products were not showing properly on google searches. This is because the app has a bug that its not letting google know that my product identifier does not exist, which means that the app is not letting google know that my products are custom and do not have a GTIN or MPN. After months trying to figure out why my products were not showing consistently with Google, Google told me that do to this issue I am loosing about 80% of my traffic and not getting any organic shopping traffic!!! After speaking with 3 different shopify support agents, Shopify told me the other day that this option is not necessary and will not have any negative effect on my listings. THIS IS NOT TRUE. I manually updated my Google feed with Identifier exist to NO which this APP fails to do and let me believe that it is doing so, Now my two store is starting to show improvements on the listing and orders are coming in more frequently via Google, after months!!!!! Being a small business owner and relying 100% on our online stores to support my family, I feel that Shopify google app and its support let me down. This issue can be tested by going to a product listing - More Actions - Google App and check mark "this is a custom product". This check mark should be letting google know that the product have an "identify exist" with a value of "NO". It doesnt do this update which is a bug on the app that will be affecting ALL shopify users with custom products that are similar to other products. Google app will eventually override my feed via the content API and give me issues again, which is what I am worried about!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with custom products. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
I love google sale channel and phone app for me to use to reach new shoppers. I made the right choose.
Super easy to use. It was just a point and click and explained what it was looking for. Very easy to use.
VERY EASY TO SET UP. THIS MARKETING IS BRINGING SOME SALE TO MY STORE HOWEVER IT TAKES AROUND 2 WEEKS TO OPTIMIZE. GOOD RESULTS
This is a wonderful APP that allowed me to post my products on a great sales channel. metaldisplayusa.com
Easy to use. Works correctly. Has additional options (which I didn't try yet) to place ads in Google Shopping directly.
The sign procedure was easy and straight forward. I enjoyed the fact that it was almost seamless to synchronize with my Shopify Store.
Really simple and easy, especially for new business owners! The setup is easy and very simple to connect existing accounts!
Very helpful app. It would be nice if I could push the updates to google and don't wait google to review the info.