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This app was easy to use and to set up. However it would be great if it could be set up ready to go live as soon as you are ready to start trading rather than having to make the website live beforehand. I've had to put a large notice on the site to inform potential customers that although the site is live we are not yet trading as we are still in the set up stages and will contact those of who have subscribed to our newsletters that we will email them them when we are ready
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I'm glad to hear that you've found the application so easy to use and that the set-up process didn't cause you and grief. That's great!
I would like to follow-up with you via e-mail and get more feedback if that's okay with you? I really appreciated the feedback regarding Google's requirement for the store to be live in order to approve it for Smart Shopping campaigns and wanted to see if you had anything else you could share with our developers.
I've sent that message for be sure to poke around for it in your inbox and junk mail folder! I look forward to speaking with you.
Jonathan - Shopify Support
After having no luck initially with this app until a negative review was written I have now had great support from john at shopify to get things moving and products approved. Now we will see if the spend gets results.
A little bit confuse to set and also we never know how the products are displaying. Overall Google Mechant is very very complicated.
Hello there and thank you for the feedback. I wanted to share some resources that cover how to use the app:
Webinar video: https://www.youtube.com/watch?v=8jcEtaaqtnw
Help Center: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841,7259405,&sjid=5098060001685599478-NA
We will also reach out directly to see if you need any additional assistance.
for now, I will give it 3 stars for optimization and understanding.
I am still setting it up. so give me some time to check it out before I can review I can review after. Thank You.
I will try the application and try to identify the benefits of it as desired for me to achieve all my shopping goals
Hi there!
Amy here from Shopify. Im happy to hear that you are going to give the Google Shopping app a try. It can be such a huge tool for your business! I'm going to send you an email with some additional resources to get set up and running.
Amy - Shopify
For now, it all looks good, though I have not started getting sales. I trust Google, so I expect the app to be great.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm glad to hear everything is looking good so far. I'm going to look into your store and account and follow up with you in an email to open up the lines of communication here so I can see if I can help in any way.
Robyn | Shopify
So far it's good, as expected. It's made things easy for me, but its need more improvement and need to improve more .
Thanks for the feedback! We are happy to hear it is working well for you. If you have further feedback or need assistance, don't hesitate to erach out to us: https://support.google.com/merchants/contact/shopify_3p_support_app
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Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'd be glad to take a look at your account to see if I can point you in the right direction to tackle and possible struggles you are facing. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Kevin | Shopify
This seemed to work flawlessly. Only problem is the 3-5 wait time after all items have been synched..
Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I agree, it would be nicer if Google could review products a little quicker but they have to make sure that all products are meeting their numerous polices. I'll follow up with you in an email to open up the lines of communication here should you have any further questions. :)
Kevin | Shopify