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Very Disappointed! While I am a seasoned web store owner, I'm new to the shopify platform. This Google Shopping app is so bad, it has me second guessing if I should spend time building a store using Shopify at all. I'm finding it hard to believe that the failures of this app is a mistake. Hopefully I'm wrong but it seems like a well thought out money grab to me, especially when I hear long time users writing about how great the previous app was compared to this one.
* THIS NEW APP / CHANNEL IS COSTING US MONEY*
I wish I could give this app / channel (they've changed it the last couple of days) less than 1 star.
The new "app" now displays our prices on Google shopping WITHOUT VAT included which is against Google's terms, now google have threatened to SUSPEND us unless this is fixed. So not only are they costing us money daily because the app is terrible, but they could get us thrown off google shopping forever.
Best advice we've got from support? "Use a different app" very helpful.
It baffles me that people at Shopify are spending time & money creating a new app for something that worked fine before, instead of creating basic functions that other e-commerce providers give as standard.
I've emailed / tweeted the CEO, support etc and but just get generic e-mails back telling they are looking into it etc.
Really, really terrible.
Google app acts as if it shows the products you tell them to show. Meanwhile they are showing random titles and descriptions with random products that are not listed for google ads. I recommend using google ads instead because this app is spending alot of money with 0 result.. (average click cost me 2.20? while in google ads i get them under 0,80)
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your marketing campaigns. I'm going to look into this further and follow up with you in a direct email so that we can work on getting any issues resolved.
Robyn | Shopify
hello, you can help me to find the customers or veryone cant find my sohp very easy and we need a go
As with most people's experience with this awful app, it is an example of technical incompetence and lack of communication at all levels. Use Google Merchant directly avoid this middleman!
Thank you for sharing this feedback with us on the Google Shopping app. Our development team is constantly working to improve the functionality of the app. We have made many improvements since the time of your review so hopefully they were able to help with some of the issues you were having.
Having said that, I've emailed you to see if we can look into specifics on what you were having trouble with as well as find ways to improve the app. I look forward to connecting with you!
- Alex, Shopify Support.
It a New way to buy & sell with costmers and suppluirs ، and what u r doing and offering so great. However the integration with with all those tools so so difficult it needs to be smother than this.
Best regards
Baguuuuussssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
application inutile, vous fait perdre énormément de temps, service client 0 répond à vos mail 1fois toute les 24h sans apporter ni réponse aucune ni aide ils méritent même pas 1,8/5 juste 0/5. je ne laisse jamais d'avis d'habitude mais cette application est une vrai merde !
it's okay as for ass providing information. However, if you have shipping that is calculated at checkout, then the issue is the google advert displays "free shipping" as default. This could get my company in trouble in terms of misrepresentation, or even just lose a sale and damage my click through data.
Hi there and thank you for the feedback. We wanted to share two options that should remedy the shipping disconnect you are seeing. One option is to go into your Shopify shipping settings and change your UK-specific shipping rates. Alternatively you can change the shipping to a Manual setup instead of Automatic Sync in your Google & YouTube App settings, then ensure your shipping rates in Merchant Center are configured properly. You can read more about both options at https://help.shopify.com/en/manual/online-sales-channels/google/requirements and https://support.google.com/merchants/answer/6069284
Todos os meus produtos estão como pendentes dentro do app no Shopify.
No merchant center eles aparecem, mas sempre estão com algum erro.
Precisam revisar a funcionalidade deste app urgente!
Isso explica o porque de tantas avaliações negativas.