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We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there,
John here from Shopify,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
John R | Shopify
My product is review for past3 days. Kindly help. I am facing issues with catalogue. My new products are not showing up
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
The app is full of bugs and there is no customer service help what so ever. The app got stuck on the verification stage, absolutely useless.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I understand you are experiencing some difficulties with the verification steps in the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide some support for you on this.
Charlotte | Shopify
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support
absolute waste of your time. If this works it's probably great. But, in my case within 24 hours the google merchant account was suspended for 'invalid product feed'. The shopify app is what provides the product feed to google so there is nothing you can do. Shopify support points the finger at google and google says it's a shopify problem. Well, guess what I don't have any problems with Facebook and Instagram ads so I gave up this.
Hello, Nidhi here from Shopify support!
Thanks for taking the time to share your feedback and I'm sorry to hear about the account suspension due to an "Invalid product feed" error. I can understand how that can be frustrating especially when you are just getting started with the App.
I'd love to look into this to narrow down the cause of the error so we can get the App working for your business. I will be reaching out to you shortly via email to offer any assistance I can, please be sure to check your junk and spam folders as well!
I look forward to getting this figured out with you!
Nidhi - Shopify Support
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.
Luke | Shopify Support
This app does not approve several items and it doesn't tell you how to fix the issue. Also, items do not show up on Google Shopping.
Hey there,
Thanks for taking the time to leave a review! Totally understand that you'd like for products to be approved and displaying on Google's Shopping tab - there could be a few different reasons for products to not appear, I'd be happy to investigate further with you. I've sent you an email to gather some more context about the issue and I look forward to getting this figured out at the earliest! Chat soon!
Nidhi | Shopify Support Specialist
I would give zero stars if it was available. This app made all our products expire on google merchant and then removed them all(over 4000 products). It then just unlinked our account. Now we are trying to have the products added back onto google merchant with no luck. No help from support, nothing is working. No sales for the past 6 days and I do not know how long this will last. It is so frustrating. I hope we can find an alternative soon or else we are screwed.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your products expiring. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of this concern.
Jason | Shopify
The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)
Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281
We will also reach out directly as well to further assist you with you this.