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Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.
Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? Stephen@cheaplubes.com
Tickets
5-4663000037182, 3-0438000037058, 7-6730000037298
Hi, sorry to hear about your experience.
For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually.
For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138
This app is garbage.
When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account.
This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work.
So it's imposisble to get my Shopify store ads under my Youtube channel.
Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below.
https://support.google.com/merchants/contact/shopify_3p_support_app
I get why all the one star reviews are coming
It's because this app works completely different depending on what Shopify Payment plan you are using
it works superbly if you are on Shopify Plus, but if you are using any lower plans the entire UI of the app changes to give you a worse experience...
We run multiple Shopify shops and cannot recommend this if you are not on the Shopify Plus plan
Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features
https://support.google.com/merchants/contact/shopify_3p_support_app
Does not update products in merchant center. Unable to get any support.
Hi - I've reached out to you via your recent help ticket to investigate further. It looks like products are coming through, but in each ticket a component may not have been getting updated, or only the local was having an issue. You'll see a response from us today to dig into this further with you!
**Please read**
I usually avoid leaving negative reviews, but I feel compelled to share my experience to help future customers.
Google Merchant is a nightmare! Their approval process traps us in a relentless cycle of frustration. We fix "Misrepresentation" issues only to face repeated demands—domain accuracy, broken links, placeholders, mismatched product details, and incomplete site info. It's an enormous waste of time and resources, hindering our business growth. Despite being verified on Instagram with a blue check mark, Google still complicates our merchant account with endless hoops. Their process is inefficient and infuriating. We need real solutions, not perpetual problems. Avoid Google Merchant if you value your time and sanity!
Hi, sorry you ran into some issues. I took a look at your Merchant Center account, and once your new products passed their initial review (which took 24 hours), it seems that you only had a few products that could not have their images processed; the rest of your items are all approved and serving. Our app is meant to connect to your merchant center account through a 1-click experience - this means we will connect to your Merchant Center, claim and verify your domain automatically, and sync your products. If you could contact us and give me more information on where you fell into these issues, it'd be great to fix these gaps in our flow. Since your account is connected and running properly, I was unable to pinpoint any existing issues and it looks like your account was connected, up, and running within 48 hours.
Send us some feedback here, since I wasn't able to find any help cases you had already submitted: https://support.google.com/merchants/contact/shopify_3p_support_app
I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses.
I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood.
The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended.
I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you.
When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin.
Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.
This app is terrible. No matter what I do I get errors trying to connect to my store. I've ended up deleting my entire merch account and starting from scratch. After all that work, and after reinstalling everything I'm getting the same error. In shopify it says someone else has my domain. When I click to transfer it, then I get errors in merch center. This app is garbage.
Hi - it looks like you connected your account yesterday morning to Google Merchant Center through the App. This may have been the new Merchant Center account you set up, but the website and domain are claimed properly right now. If you're having another issue with connecting, please reach out to us using Get Support in the app, or submitting directly at https://support.google.com/merchants/contact/shopify_3p_support_app
The agents standing by will be able to assist you faster and better than I can since they'll have all your account information and can reply privately to your question.
very bad app.