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Got my account suspended due to misrepresentation. The feed is not transferring the right information always, I got the sale price instead of the regular one as an example, many problems and missing information regarding the brand and GTIN although I have all the information in the product page. The app does not help at all.
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. Misrepresentation suspensions can be frustrating and, although Google does not share further information with us, I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business.
I look forward to speaking with you.
Paola | Shopify Support
Dificuldade de Configuração
Hello and thank you for leaving a review. I am sorry that you found the configuration to be difficult. We do have a support team available to help in these cases, you can reach out to them here: https://support.google.com/merchants/contact/shopify_3p_support_app
They should be able to help you get started. Thank you again for your feedback.
HORRIBLE!! The customer service on this app is terrible. I received 20 plus messages. Store connected, store suspended, store connected again, someone claimed your URL (it was ME)... Just horrible. Shopify needs to get with Google to correct this. I have been dealing with this for two weeks. Every SINGLE day I get a different message from them. Accepted...Suspended...Misrepresentation...claim website. The cycle continues. Shopify just tells you to contact Google. This is an APP issue
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
Google really makes it difficult to post items on their platform. I have spent countless hours trying to figure out why NONE of my merchandise is approved to list on their platform. I have specifically asked them hat needs to be done, no one has an answer they just keep sending me the same messages over and over with no assistance or instructions even AFTER I emailed them asking for help. This is a joke!!! They are either suspending my account or not approving anything I upload. I hate it!!!
Hi there,
Thank you for your feedback about the Google channel. My name is William with Shopify support and I'll reach out to you directly to review your account and see what we can do to assist you in getting these products approved by Google. Please watch out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
Was notified after a few days my shop was suspended due to website needs improvement. After contacting them by email. I have not receive any instructions on how to fix the problem or where in the website it needs improvement in.
Hi there and thank you for leaving this feedback. We apologize for any frustrations you have encountered around this. In case you haven't already seen the Help Center around the "Website Needs Improvement" policy you can find it here: https://support.google.com/merchants/answer/10740889?hl=en&sjid=7744043795859814750-NA
It highlights reasons that may cause this policy enforcement. If you feel that you have resolved the issues or it is being applied in error, you can request a review (instructions on how to do so are in the article above).
One thing we noticed was on the product page for your Café con Bochince (Gossip with coffee) Candle under the "Add to Cart" button there appears to be a broken text/link from your Shopify theme. You will want to resolve that on that page and others.
Shopify support can provide help around editing your theme but if you still have other quesitons around this policy or anything else app-related, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Thank you again for the review and feedback.
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support
Nothing but problems with this and has resulted in loss of sales. Regret making the switch so soon, the other app was flawless. Very disappointed and angry.
Under Google Ads Account it keeps showing me just one Google Ads account id that I don't want to use. How do I link it to another Ads account?
Sad to say this app is no longer user friendly. Even with all the errors I was able to at one point fix these errors quite easily. But not anymore. So I have just given up. Not going to hire anyone either. With everything small business owners have to deal with financially it seems like things are getting harder and more expensive for us for no good reason. Shame.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Ashley | Shopify Support Specialist
One word: Misrepresentation.
It's pretty much impossible to run a POD company now with Google. It's disgusting how much money I've spent on Google Ads over the years and yet not a single person from Google could help me with my account suspension. We dob't scam people, we're a legitimate business. This has been going on for a year now and destroying people's main source of income. They need to get rid of this.
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify