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Our issue is your tag team installed the Google tags on our website before the Google YouTube channel
This makes our tags all mixed up
The migration from ya to ga4 also made tracking confusing
We asked for your support to help clear thing up via a short video call but got absolutely nowhere
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We have been asking for Google ads support to help set up Google conversion tracking for Google ads for months...
Despite multiple emails all we get is the same answer from India Google ads go to help centre to set it up yourself
Even though they set up Google tag on our website before
Now everything is all mixed up we cannot run any ads
Google ads sales also rude on the phone
Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be automatically setup for you within your Google & YouTube Shopify Integration. That process is described here: https://support.google.com/merchants/answer/13494537?hl=en&ref_topic=14190979&sjid=15225058684796910413-NC
We will be sure to share your feedback with the relevant teams. Thank you
Suddenly my products disappeared and I cannot reach anyone from support. Very frustrating to say the least.
Hello and thank you for the feedback. We are sorry you've been having a frustrating support experience. The most direct way to reach out specialized support team is through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
If you can please reach out to them again via that form, they will be able to assist you in getting any account or product issues resolved.
Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.
Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Horrible. So complicated for no reason.
Hi, sorry to hear you're having trouble navigating our app. Please give us some more information about what is confusing so we can improve it in the future! In the app, just click "Get SUpport" and it'll bring you to our direct ticketing system https://support.google.com/merchants/contact/shopify_3p_support_app
IT DOESN'T LET ME DISCONNECT!
Hi - thanks for reporting this. We're working on streamlining the process. In the meantime, we can help you disconnect. Get in touch with us at https://support.google.com/merchants/contact/shopify_3p_support_app and we'll fix this for you. Thanks!
I will update this review to 5-stars if and when a representative from Google and/or Shopify provides a satisfactory explanation for why my tax settings to change from "No sales tax specified for any U.S. states" to "Sales tax specifiied for all U.S. states". Sales tax should be automatically or manually synced like Shipping settings. This bug has been present in the app for years and should be fixed asap.
Wrong! Google displays estimated sales tax in all cases, including when the merchant does not collect sales tax on some or all states. Again, the app shoudl follow the store's tax settings.
Hello an thank you for leaving the feedback regarding how tax settings are applied with the Shopify and Google integration. This is actually by design to prevent policy violations of merchants showing a higher price on their site versus Google.
A workaround that you can apply that should solve your issue is to apply tax settings directly in Google Merchant Center. After your initial linking of accounts between Shopify and Google, we will not overwrite your tax settings applied in Merchant Center. You can learn more about updating your tax settings in Merchant Center here: https://support.google.com/merchants/answer/160162
If you would like further assistance, our support team is standing by to help: https://support.google.com/merchants/contact/shopify_3p_support_app
Worst.. when just connected with the Shopify account the products were getting approved. and after 2-3 days it was showing as Misrepresentation policy violated. No proper clarification is provided. just the robotic email received that to visit the policy page and read all over again ang again. it would have been better if there are specific issues have been mentioned. so that as an individual handling all the things can manage and correct the things which is causing issue. instead of just copy pasting the same email.
i know nothing right is going to happen. just in words a message full of formality include an apology and our our team will look into this. or is looking into the concern or some same repetitive bot messages.
Hello and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
We will be sure to share this feedback with the relevant teams. Thank you again.
Zero Stars .Google is vague , unhelpful and when you ask for help keep repeating the same sentences like a bot . I asked specific questions and their response is the same thing ,over and over again . It's a waste of time and unhelpful to ppl that are just starting . If someone asks for help and specific help please answer what is asked . I have read all the things and sending me the same thing again is not going to be helpful if you can't answer questions on what I'm doing wrong.
I'm adding that your response is unhelpful when the only reviwe is another bot that decided youre not compliant.
Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
Our Shopify Google App's conversion tracking has been inactive for 4 days, disrupting our ad campaign assessments. The app is also conflicting with our manual tracking code, a common issue per customer reviews and community discussions. We've opened a case two days ago with no response. Urgently seeking resolution. Contact us ASAP.
Hello and thank you for your feedback! We were able to look up your case with support and see that they have responded and are working with you to troubleshoot. We hope we are able to get you a resolution shortly. We do apologize for any delays and will be sure to share this experience with the relevant teams.
IT's now 2 Months that we've tried to use this Apps. Google Merchant still declined us with : "Account suspended due to policy violation: Misrepresentation" without helping us out to identify the problem.
They send a Generic email very vague and useless to identify the issue.
We were expecting a deep more and integrated solution. But sound it is not!
Since the installation of this App, we've published on EBAY and AMAZON all our 600 products without any issues with another App!
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app