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Horrible. Impossible to connect to Youtube Channels. Complete waste of time. Do not bother installing.
Hello there - thanks for leaving us a review and feedback. We are sorry to hear you were having challenges connecting your YouTube Channel. There is some eligibility criteria documented within the app interface and more in-depth in our Help Center: https://support.google.com/youtube/answer/72851?sjid=17515629745871199990-NA
Please take a look at that article and if you still are having troubles connecting, feel free to reach our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
Same story, all of our products are rejected by Google with no explanation. We surmised it was due to their being no UPC or GTIN codes, which is true. But we were also told we could override that by identifying our merchandise as custom. Don't see any way of doing that. If I could rate it zero stars, I would. Shame on Shopify for not correcting this for all of us.
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
This app is one huge money loser and waste of time. I'd give it zero stars if I could. Every two weeks your products start to expire until they are all expired because Shopify is unable to fix this app. It's obvious when it happens because your sales slow dramatically. It takes days for Shopify support to get back to you, another 2 days for the feed to upload completely again. Each time you contact them they give you some big excuse or explanation about how the app has been fixed. Two weeks later the same thing happens. I find this app just a larger reflection of Shopify now. Competitors are far better. All they care about is making money for themselves at the expense of its customers. I'm really, really fed up with this.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the ongoing struggles you are facing with expiring products. I'm going to look into this and follow up with you in an email. Hopefully we can open up the lines of communication here and I can see if I can help you any further to avoid this happening again.
Robyn | Shopify
The app say"Page not found" whenever I open the app under "Sales Channels" to try configure my account. Please help
Hey there,
Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Jason | Shopify
doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify
Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
does not integrate with shopify. When you try sync shopify with google it just redirects you to this page which the google channel has laready been installed
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you to reach the results that you want to achieve.
Mario | Shopify
This app was working perfectly and flawlessly. Now any new item that's added to my inventory is not updating. I have custom items with no GTIN and it's still asking for it! It's denied all newly added products adding to google shopping. Not good. Please fix.
It's not working with currencies and Google Shopping banned my account after installing this app with Shopify. Quite ironic!
Thank you for sharing this feedback with us! Our team works hard to improve our apps' functionality and workflow, so I'd like to look into this further with you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support
Stupidly I deleted the old version of Google Shopping -- which WAS WORKING -- and installed this new version.
This new version connects to my Google account, but then thinks that it doesn't have authorization (which it does) so it doesn't allow the account to be configured -- even though it's pulled the info.
Google Shopping / Shopify -- please fix your apps so they are working. It's holiday shopping season. It's bad time of year to mess up a shopping application that was working.