Avaliações (9 092)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 12% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 12% das classificações são de 1 estrelas
26 de fevereiro de 2024

Long story short lot's of effort 1 day wasted for nothing at least for my store.

Here the full story :

First i got this error code when i put my gmail account with all my youtube channel

es=ABAdc_jPqaIoB5ZoVWRq8lnAvtbcGu67wHGVUbxIrMTF9AaW6lCPgUnSB8CEWY1BjlU-Ie4vnwkMYvXdaoPAacl0_i-uQidE4bch-8uNO2eHFibjsgl2AjHtnSWKz1Cae0_WLsviT8ff

No clear message to tell you what the error really is.
I used my gmail account with no youtube channel and it's worked,
after that i had to found a way to transfer my brand youtube channel and i found it it's not easy and there is an error when you input email where it's said undefined instead of showing your email.

Just to have a message that said i cannot link my youtube channel with with this app and have access to youtube shopping because i need it to have 1000 subscription & monetisation.
Pointless then for a new youtube channel .

back to the app to add google merchant , i had a issue with the policy as i made separate page for it on my shopify, figured out that you have to fill every input field in policy section in my shopify to make it work,
You have to check that you have contact field manualy and you can proceed.

But you need to make a google merchant account first, and dont do anything on it because it not really synced, i transfered my domain on the same email adress between the app and the google merchant to figure out that.

After a while it's will import all your product to say , that none of them are approved and you dont know why .

Long story short it's was a huge waste of time, all that for nothing, maybe the only good part is i installed googe Analytics v4.

Habitat Bois Lumière
França
About 17 hours usando a aplicação
Questão respondida por Google LLC 28 de fevereiro de 2024

Hello and thank you for taking the time to leave a review and feedback. We will pass along the details of this to our product team. We apologize for any frustrations you may have encountered but hope that we can help you resolve any open issues you are having with your Shopify and Google integration. When looking at your account, it appears you are having a "Missing Shipping" error. You can read more about how to address that here: https://support.google.com/merchants/answer/14233096?hl=fr&ref_topic=14242889&sjid=16036828175771448512-NC

Additionally, we have our support team standing by and ready to assist you. They can be reached through this form: https://support.google.com/merchants/contact/shopify_3p_support_app

Thank you again for taking the time to leave a review.

7 de março de 2024

Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.

Auto Performance Hub
Canadá
2 months usando a aplicação
Questão respondida por Google LLC 11 de março de 2024

Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

2 de abril de 2024

I have 4 products on my shopify store, www.larslion.com and only 1 product is being review now, what about my other 3 products? I also have an other glitch 'Invalid store name' go to, you're rgoogle merchant center...

But I don't see anything with a wrong/invalid store name..

Pain to set this up...

LARS LION
Bélgica
About 22 hours usando a aplicação
Questão respondida por Google LLC 4 de abril de 2024

Hello and thank you for leaving this feedback. For more information on product uploading and the initial review process, you can find details on our help center: https://support.google.com/merchants/answer/2948694

For the other "invalid store name" issue you raise, it would be best to contact our support team so we can help you resolve that if the issue persists. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app

Again, we appreciate the feedback and will be sure to share it with the product and support teams.

27 de fevereiro de 2024

Doesn't sync to Shopify at all and shows no store nor products. A true disappointment

Disco Segreta
Itália
Almost 2 years usando a aplicação
Questão respondida por Google LLC 29 de fevereiro de 2024

Hello and thank you for taking the time to leave feedback on your experience with the Google & YouTube app. The integration is designed to easily sync your products from Shopify to Google. Updates you make within Shopify, assuming the offers are opted into Google & YouTube, should be reflected in Google. More details around setup and best practices can be found here: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841

Additionally, please contact our support team if we can be of additional assistance: https://support.google.com/merchants/contact/shopify_3p_support_app

2 de dezembro de 2023

Not user friendly at all.

Gù Cuisine - Hardware - Accessories
Canadá
8 months usando a aplicação
Questão respondida por Google LLC 4 de dezembro de 2023

Hello and thank you for taking the time to leave feedback. We are sorry to hear you are not finding our app user friendly. We routinely take this feedback back to our product and development teams so rest assured that yours will be included.

If we can be of assistance, please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

They are trained up on the app as well as all other things Merchant Center and Ads and should be able to help you answer any questions you may have.

6 de março de 2024

Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado

Gallpack Embalagens
Brasil
7 months usando a aplicação
Questão respondida por Google LLC 11 de março de 2024

Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps:

1. disconnect Google & YouTube app in Shopify
2. Then go to Merchant Center and delete those products manually.

By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify

21 de dezembro de 2023

can not connect my youtube to my shopfiy store

Eskimo Sleep
Malásia
10 months usando a aplicação
Questão respondida por Google LLC 26 de dezembro de 2023

Hi there and thank you for taking the time to share your experience on the Google & YouTube app. We are sorry to hear you are having difficulty connecting and configuring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app

7 de abril de 2024

Trop de bugs. Automatisation defectueuse à revoir. Un jour votre domaine est parqué, puis accepté apres de nombreuses demandes puis retirer à nouveau le lendemain...

Naufrage
França
Over 3 years usando a aplicação
Questão respondida por Google LLC 9 de abril de 2024

Thank you for the feedback. We have a variety of resources available in our Help Center that should be able to assist you: https://support.google.com/merchants/topic/13402337

Of course, you're also welcome to reach out to our support team at anytime via this link: https://support.google.com/merchants/contact/shopify_3p_support_app

14 de dezembro de 2023

Ormai Google sta cadendo a pezzi. Il plugin viene aggiornato di rado, ho un problemi con le conversioni e l'assistenza non mi aiuta. Le ads su google/youtube sono sempre meno efficaci. L'unica cosa buona che avevate fatto, ovvero Google Optimizer l'avete chiusa. Un impero che si sta letteralmente sgretolando. Google pronta al fallimento

PURIT
Itália
Over 2 years usando a aplicação
Questão respondida por Google LLC 19 de dezembro de 2023

Hello and thank you for taking the time to leave a review. We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are frequently updating and improving our app so please continue to look out for improvements.

If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app"

5 de março de 2024

It sucks, it won't sync the SKUs I set up in the shopify backend

Eyythung
Hong Kong, RAE da China
13 days usando a aplicação
Questão respondida por Google LLC 6 de março de 2024

Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google.

This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC

If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app