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I waited a long time to review this app hoping the bugs would be worked out and I could give a higher rating. Unfortunately, I can't. It's been a constant problem with new errors and problems every week. Now, I'm being told the problems are due to my theme. Although these new problems have just occurred. I did not have these errors in the first couple of months. The only reason I'm continuing is ...
Hi, there. Thanks for taking the time to share your feedback with us about the Google Shopping app. I'm sorry to hear that you've had a frustrating experience so far, and I'd ...
I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, ...
Hi there,
Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and ...
The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.
Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not ...
I can't believe Shopify hasn't addressed the issues with this app! I have over 2k+ errors for books stating GTIN/ISBN error despite having the information needed in the sku/upc field. Big let down
Hello there,
Chris here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication ...
Having a nightmare since 14th August the majority of our products have been disapproved in the merchant centre dashboard. We haven't installed any new apps or made any changes to our store so completely confused as to why this has happened! Tried raising a case/support ticket with both Shopify and Google support teams, both pass the buck back to each. Nobody wants to take ownership and sort this ...
Hi,
I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing.
I'm sorry you had an issue with the data quality, ...
Everything is set up and synchronized, but not one book is ever displayed on Google. The Shopify support does not respond to any message. I recommend NOT to use the app!
Hi,
I'm Cíara from Shopify support, thanks for taking the time to leave a review for us, we always appreciate hearing from our merchants.
For products to show in Google, you ...
This is a terrible app. It sends items to the merchant center that we do not have in stock. We have reached out multiple times with no solution to fix the problem. It is causing us to have bad metrics on Google Shopping Actions
Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation because the app is designed for listing products and advertising rather than ...
Im still waiting for support i got products thats been pending over a week and wont upload to Google or sync correctly products I have deleted days ago are being disapproved even though I have removed them days prior might just have to delete this app and start fresh so my merchant account doesn't get suspended.Shopify needs to get it together and be accountable for issues like this or retire the ...
Hi there,
My name is William with Shopify support, I'm going to reach out to you over email to discuss the account specific details related to your question. We definitely ...
Absolute Garbage! Just look at the last week of 1 star reviews along with the last 30 pages that are 99% 1 star complaints, same reported issues going back almost a year with absolutely no resolve! Shopify is fully aware of (their) Google App's syncing issues, as they stated on the phone in one of my 4 phone calls to them in the past week alone. This is happening to thousands of businesses whose ...
Hi there,
I'm William from Shopify support and I want to assist you with the problems that you're reporting here. The GTIN settings are probably one of the most crucial parts ...
A real nightmare... Maybe usefull for small store with very few and common items AND at the launching time of the website.
I have 1000+ items with troubles in my shop... So it's totally useless.
For example :
1001 products didn’t publish to Google Shopping
View each product to learn how to resolve any errors.
Id product identifier issue: your product identifiers aren’t accurate..
Thanks for sharing this feedback with us. Based on the error you mentioned, it sounds like some of your products may be missing the required information (http://bit.ly/ ...