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Mixed bag. I have a love/hate relationship with this app. On the one hand, it delivers the best google smart shopping campaign results and for that reason I cannot delete it. On the other hand, 2 problems. First, the app is somehow sending false info to merchant center were a few products are constantly accused of violating shopping policies whereas i know for a fact that's not true. And second, inside google ads, you cannot segregate your product groups very well at all...for example, you cannot set product groups by brand or manufacturer or many unique ID features. So, there is limited flexibility inside your google ads account when only relying on this data feed. I'm using another google feed app (paid) concurrently with this one for the added flexibility that I need inside my ads account. That feed is not delivering the same errors into merchant center, far as I can see. But on the ads delivery, some product pages remain blocked no matter what I try. I'm so frustrated by this! Can't find anyone who is able to troubleshoot why the app is sending false positive info on ads violation policy when I am 100% sure there is no violation. As I stated the other data feed is sending them through with no errors.
Hi,
I'm Cíara from the Shopify Support team, and I wanted to thank you for leaving this review for us. We always appreciate hearing from our merchants.
While our app doesn't have anything to do with what happens in Google Ads, I do want to get to the bottom of the errors in your app. I'm going to follow up with you via email about the rejected products, and we'll get to the bottom of what's happening with them, and get them in the feed. Keep an eye out for my email.
Cíara | Shopify Support
i'm not very familiar with this app yet to rate in full. Looking forward to get more out of this and help improve my sales
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We appreciate your feedback. I'm going to look further into your account and store and follow up with you in an email to open up the lines of communication here so I can see if I can help you in any way.
Robyn | Shopify
Not seen the benefits yet as I just installed for client. Once it's up and running I will see how good the app is and how it's had an impact on client sales! FIngers crossed!
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of the Shopify support team. We really appreciate hearing from you!
I'm glad to hear that you've decided to utilize the Google Shopping for your client. It's a wonderful tool!
I'm going to shoot an e-mail to the Floor Paint Shop e-mail address on file and see if you need any help completing the Google Shopping app set-up. Feel free to follow up with me there!
Talk soon,
Jonathan E. | Shopify Support Guru
très compliquer de vous communiquer en anglais je ne comprends pas tous les mots. cest aussi dur de travailler sur shopify
l'expérience est intéressante mais sans guide on est completement perdu
This app seems to tick over ok in the background, I keep the spend low and leave it and it seems to grow momentum the longer it stays active. But i wouldn't expect too much?
still need to learn more about it, so i hope it will be helpful in the near future. thank you very much.
Hey there!
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. I would be happy to follow up with you and help you through any questions you may have about using the Google Channel! I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.
Charlotte | Shopify
still, work in progress and trying to get my head around it. So far it's all ok and I hope by the time its done, ill be happy
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm going to take a closer look at your store and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
This app works as described, but I have 2 issues.
1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings.
2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good either. I then sent a follow up question, and have been waiting since. I will start searching the web for the solution as the support here is of no help.
But once you get this down, Im sure its a very good app. Thus the 3 stars.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify
Runs slow, hard to navigate. Otherwise does what it states. Product approval incredibly slow. https://highzer0electronics.com/
It is a little confusing at first but eventually you can figure out most things. I imagine it may be a lot of trial and error . I like the way that you are able to link to various social media platforms.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify