Avaliações (9 124)
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Very Disappointed! While I am a seasoned web store owner, I'm new to the shopify platform. This Google Shopping app is so bad, it has me second guessing if I should spend time building a store using Shopify at all. I'm finding it hard to believe that the failures of this app is a mistake. Hopefully I'm wrong but it seems like a well thought out money grab to me, especially when I hear long time users writing about how great the previous app was compared to this one.
* THIS NEW APP / CHANNEL IS COSTING US MONEY*
I wish I could give this app / channel (they've changed it the last couple of days) less than 1 star.
The new "app" now displays our prices on Google shopping WITHOUT VAT included which is against Google's terms, now google have threatened to SUSPEND us unless this is fixed. So not only are they costing us money daily because the app is terrible, but they could get us thrown off google shopping forever.
Best advice we've got from support? "Use a different app" very helpful.
It baffles me that people at Shopify are spending time & money creating a new app for something that worked fine before, instead of creating basic functions that other e-commerce providers give as standard.
I've emailed / tweeted the CEO, support etc and but just get generic e-mails back telling they are looking into it etc.
Really, really terrible.
Google app acts as if it shows the products you tell them to show. Meanwhile they are showing random titles and descriptions with random products that are not listed for google ads. I recommend using google ads instead because this app is spending alot of money with 0 result.. (average click cost me 2.20? while in google ads i get them under 0,80)
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your marketing campaigns. I'm going to look into this further and follow up with you in a direct email so that we can work on getting any issues resolved.
Robyn | Shopify
As with most people's experience with this awful app, it is an example of technical incompetence and lack of communication at all levels. Use Google Merchant directly avoid this middleman!
Thank you for sharing this feedback with us on the Google Shopping app. Our development team is constantly working to improve the functionality of the app. We have made many improvements since the time of your review so hopefully they were able to help with some of the issues you were having.
Having said that, I've emailed you to see if we can look into specifics on what you were having trouble with as well as find ways to improve the app. I look forward to connecting with you!
- Alex, Shopify Support.
application inutile, vous fait perdre énormément de temps, service client 0 répond à vos mail 1fois toute les 24h sans apporter ni réponse aucune ni aide ils méritent même pas 1,8/5 juste 0/5. je ne laisse jamais d'avis d'habitude mais cette application est une vrai merde !
Todos os meus produtos estão como pendentes dentro do app no Shopify.
No merchant center eles aparecem, mas sempre estão com algum erro.
Precisam revisar a funcionalidade deste app urgente!
Isso explica o porque de tantas avaliações negativas.
Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.
Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too.
I'd also like to link our documentation on this app here:
https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app
This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc.
Hopefully that helps! Thanks!
Niall, Shopify Support
Wow, worst train wreck in history! Not even fit for the landfill. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa no
I tried using this app and had tons of issues with my products being rejected. They don't offer a specific reason as to why your account is being rejected. I tried reaching out to there customer support. That was an absolute nightmare. They don't really help you and were very vague. They told me to read over their policies and sent me a link. I read their policies and couldn't find an issue. The rep told me my landing page was low quality. That was part of the issue. I ask could he clarify what it meant that my landing page was low quality. I was then told he couldn't help me anymore, and they won't lift the suspension on my account, I didn't have a good experience with Google and will stick with Facebook and Instagram.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with setting up the Google Channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
No customization of description field which if you have content on your product page means you cant upload to google shopping. Also many options are removed. This app should have never made it out of a beta environment.