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I have set-up my smart shopping campaign few days ago, but it's still now don't get any impression or click, I have set-up everything is perfect. I don't know the exact issues?
Hi, I'm Cíara from Shopify Support, thanks for telling us your thoughts about Google Shopping.
I wanted to let you know that Google takes 30 days to fully optimise a campaign and know where to place ads. I'm going to follow up with you over email to see what we can do to improve your optimisation and get some good results. Keep an eye out for my email!
Cíara | Shopify Support
has been working fine till december.31.2022 and then boom just stooped syncing and updating... been with support for the past 2 weeks and nothing, they can't give a straight answer just keep telling me to do the same thing over and over ,, seems like they dont understand what we are talking about. unlinked everything and relinked again and still nothing.. this is very disappointing.... the last thing they told me is just to wait and its just an UI issue , but no its a sync issue
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Regards,
Mario
Shopify Support
[Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
Difficult for me in English . I just discover. I most learn now, so I can not tell now. I will see later .
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. I hope you enjoy using the channel on your shop! If you ever need any support with setting up or optimizing your products with Google, you can always click the "Get Support" button found in the top right hand corner of channel. We also offer email support in a wide range of languages, so we would be happy to help.
For now, I'm going to follow up with you in an email, to open up the lines of communication here. That way I can see if I can help you any further with getting the channel set up and working on your store.
Best,
Charlotte | Shopify
Es ist nicht möglich ein bestehendes Merchant Konto zu verbinden. Lediglich wenn man über die App ein neues Merchant Konto erstellt funktioniert es. Vom Support keine Antwort erhalten.
Hi -- Thank you for your feedback. You should be able to connect an existing Merchant Center Account as long as you have admin access to that Merchant Center account and it is the same google user account you are using on step 1 of this app. I've reached out to you privately over email to try to help you resolve this issue.
It seems that this app doesn't send barcode(gtin) to merchant center. They only send brand and MPN, but some products required Barcode, and this app doesn't send it to merchant center. Really useless.
The free listing is working well but I am struggling with the Merchant Center. I don't see what is wrong with my shop because they suspended my account "due to policy violation: Misrepresentation". I am stuck here!
Hi there,
Jordan here from Shopify. Thank you for taking the time to leave a review of the Google channel app. We greatly appreciate your feedback.
I would love to help you navigate the policy suspension placed by Google. I will send you an email to open the lines of communication, where we can work together to resolve the account suspension.
Jordan | Shopify
I havent used the app yet so I have no idea if I'm going to like it or not yet. Maybe ask me after I finish set up.
Hi there, I'm Nidhi from the Shopify support team!
Thank you for taking the time to leave feedback on the app. Super exciting that you are just getting set up with and I'd love to offer any assistance I can along the way. I will be following up with you via email to see if there is anything I can do to help to make your experience better. Be sure to check your junk and spam folders as well!
I look forward to speaking with you!
Nidhi | Shopify support
not easy to use i tried to setup and still, nothing is happening. So i need help and noone is responding.
Hello, my name is Nidhi and I'm from the Shopify Support team! Thank you for taking the time to leave feedback on the app, it is truly appreciated. It sounds like you are having difficulties getting set up with the app and I'd love to lend a hand to get this working for you at the earliest. We have this great guide going over each step of the App's set up and and overview of what you can expect in case you'd like to refer to - http://bit.ly/2vnpi4v
I will be following up with you via email to offer assistance with this, be sure to check your junk and spam folders as well!
I look forward to getting this figured out with you - Nidhi | Shopify Support
It would work as expected if the developers had taken the time to give the user the choice on what variants to feed to google merchant or not. The app is feeding all the variants per product which I do not want. The most expensive variant shows at the top on google shopping and make my products look more expensive than the competitors'. The less expensive variants do not rank as high. I am expending money on a campaign and this app can not even give me the choice to pick what variants to advertise or not. I get many impressions in google but a few clicks and no purchases. This is lack of vision is costing me money. I may unistall this app un less they fix this ASAP. Seems like an obvious problem.
Thank you for writing your review and for providing us with your feedback. I'm sorry to hear that you've had this issue with the Google Shopping app, and I'd like to know more about how you're setting your ads up so I can look and see if there's a solution to your problem. I'll be sending you an email shortly and look forward to hearing back from you. -Victor, Shopify Support
Very bad app, you cannot connect to your branded YouTube channels and when you want to connect to the Google Merchants Center you get all kinds of errors such as missing the shipping info and for this reason, Google rejects your products. I'm struggling already for 5 days to solve this issue without success so far! The support from Shopify is very shallow, they provide scarce info and don't provide step-by-step details or even set up your account even if they know that Google has all kinds of silly settings about which you have no clue.
Overall, there is very little information about how to set up correctly the app so that Google takes over your products without hassles on its platforms.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify