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I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there,
My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you.
William | Marketplaces Support Specialist
Shopify
This is an awesome app! I really enjoy the integration with shopify. We use this daily for our storefront.
This app was really easy to use and setup. I enjoyed how simple it was to add the products and sync with Shopify.
ứng dựng rất cụ thể chi tiết, nhưng khá nhiều bước thiết lập khá phức tạp với người mới sử dụng nhưng hiệu quả lại cao nếu bạn bỏ thời gian đầu tư <3
Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...
Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience.
My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail!
Talk soon,
Jonathan E. | Shopify Support Guru
Our virtual store offers guaranteed services and seriousness. Buying your merchandise in your e-commerce is guaranteeing that they reach you in a prudent and adequate time depending on where you choose your merchandise. We have a money-back guarantee, at least 20 days free.
I used this app to help me create Marketing campaigns. I really like how easy it was for me to set up. You do not need any codding skills or computer wizardry. Try it and you will love it!
I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there,
Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
Thomas | Shopify
Great tool , easy to use for business. I like the easy settings , it makes everything easy to use, I recommend this tool to anybody willing to do E-Commerce.
Won't work - just like the Facebook app. Is this a way to try to get more money to get a better app? Wish I knew this before I spent the time and money to set up my store.
Thanks for taking the time to share this feedback about the Google Shopping app! This app is made by Shopify so if you ever have issues with it, you can contact Shopify Support and our team can assist. The product approval does need to come from Google but there are potential troubleshooting steps our team can work with you on. You can contact Shopify Support anytime here: https://help.shopify.com/questions
Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support