Değerlendirmeler (9.021)

Toplam puan
4,6
Puan düzeyi başına sayılar
  • Puanların %71 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %12 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %12 oranındaki bölümü, 1 yıldıza sahip
17 Ekim 2023

It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.

Mischa Lottie
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 19 Ekim 2023

Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA

For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app

24 Mart 2023

Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!

rod & knot
Almanya
Uygulamayı kullanma süresi:1 yıldan fazla
7 Ocak 2022 tarihinde düzenlendi

Updated: this app has many issues. My products are not showing up at all. So easy it hurts! Now let's start making some money and helping customers get quality fire bowls on Google Shopping with ease.

Cove Water and Fire
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
29 Ağustos 2021

Well the automatic update when changing your item to Google is nice but you keep getting suspended if a product not right and the problem is very vague leaving you pulling your hair out to fix.
Now the bulk editor needs lots of work. First it list every item in my store to go through to pick what I wat to make available to google. Now way to search in the editor. So instead I find my product first and then edit it alone. Would work fine but that's when the problems start. You have to use a drop down menu to pick certain item fields, in the main bulk editor that is not a problem it is there. In the individual product edit the fields are there BUT there is no info in each drop down menu so you can't pick what google wants you to. You can't manually enter in the fields either. So I must send my products to Google incomplete. Then you get not listed because you have missing fields. So now your able to fix it. A whole lot of extra work for sure. Also Google is no help and the Facebook people are even worst on that app trying to open a store on the FB end.

My Gift Fashions
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 1 Eylül 2021

Hi there,

My name is William from Shopify support. I can understand the challenges you experienced with setting up products for the Google channel. We appreciate all feedback as it helps us improve the channel moving forwards. I'm going to reach out to you over email directly so that we can get some more context on what changes you'd like to see and if we can resolve the issue you experienced.

William | Shopify

19 Şubat 2022

I see a lot of great reviews and I agree that overall, this app is great however, I can NEVER delete a campaign because it creates a glitch where the ad is deleted in Google ads but still shows active in this app and thus prevents me from creating a new smart shopping campaign. I'm not sure why this happens and no one at Shopify can explain it either but it is really frustrating. Just something to keep in mind.

My Beard Kit®
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 22 Şubat 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your campaigns. We're going to look into this and follow up with you via email to open up the lines of communication here so we can see how we can help you further.

Thomas | Shopify

20 Ağustos 2022

Our shipping rates are automatically generated by the shipping company, and loaded into Shopify without our interaction - yet Google suspended our account because our shipping rates for Google don't match the shipping rates for Shopify... We've asked a total of 8 times for help, and have all but given up. They have sent us the same canned response every time. If you want a headache, you're in the right place!

Heartbreaker Guitars
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 23 Ağustos 2022

Hi there,

I'm William from Shopify support, and I want to help you today. I understand that you've been trying to get the shipping rates to sync properly between Shopify and Google. Thank you for taking the time to leave a review, could you please watch your email inbox for a reply from me?

William | Marketplaces Support Specialist
Shopify

22 Ekim 2019

The products added here dont get updated. Recently, all my products were marked as errors and hence my ads stopped. No idea how to fix it. Pls help.

Zouk
Hindistan
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 28 Ekim 2019

Thank you for taking the time to write your review. Errors can occur for a number of reasons so I will be reaching out by email shortly to learn more about these errors and then advise on resolving them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support

18 Ocak 2023 tarihinde düzenlendi

É preciso dezenas de configurações para uma simples ativação, o que, pode levar a dezenas de erros já que o sistema reprova TODOS os produtos, não reconhece o site apesar de estar "verificado e reivindicado", não informa quais os problemas da recusa dos produtos, você se mata corrigindo uma centena deles e....nada muda....
É para o site pequeno não aparecer mesmo não é?

Mund! Nova
Brezilya
Uygulamayı kullanma süresi:1 yıldan fazla
22 Mayıs 2020

Guys what's the problem? The plugin does not work! He doesn’t submit the feed to the Merchant Center. They banned all my stores for breaking the rules! What to do???? I'm in a panic. My customers are in shock! 5 stores and everyone went out due to errors in your plugin!

MY BEST FILTERS
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 25 Mayıs 2020

Hi,

I'm Cíara from Shopify support, thanks for taking the time to review the app. It's never good when your products don't correctly sync across, so I'm going to follow up with you directly via email, so we can get to the bottom of what's going on, and get this fixed for you.

Keep an eye out on your email for my reply!

Cíara | Shopify Support

28 Haziran 2023

O app provê um feed de produtos muito deficiente com Google e a integração com Shopify deixa muito a desejar.

mammy.b
Brezilya
Uygulamayı kullanma süresi:1 yıldan fazla
Google LLC yanıt 28 Haziran 2023

Hello there and thank you for the review. We are sorry to hear you are having troubles with the product feed and will reach out directly to see if we can be of further assistance.