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This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.
Hi, this is a great callout. We will pass this request onto our product team and see how we can build that feature out! In the meantime, we hope the rest of the app is to your liking.
Hi,
We are getting error while integrating Google anlytics GA4 property with Shopify. The admin access of the Google ads, Google Analytics is with same email id.
Very disappointing app. Basic functionality does not work. Cannot sync GTIN, which is essential, cannot sync shipping pricing, resulting in account suspension, cannot sync product stock status, resulting in suspension, etc. Only thing it does do is sync products, which it seems to do fine... until the products are all disapproved...No help from Google or Shopify developers.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
Unfortunately this app doesn't map the 'google product category' from shopify to the merchant center. It also features a 3 way tick box for 'product identifier'. Other than that it works ok.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.
Thomas | Shopify
I would stick with the implementation of GA4 via Google Tag manager. The App does not capture all sales. Reported revenues are down 20% versus my previous GA4 implementation via tag manager. Pretty shotty ap.
Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281
We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
I set my daily budget but it uses next to nothing, I am not getting coverage on google shopping, so I am not getting orders through this app.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the Google channel app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
App not working, customer support is pointless. The person that can help fix your suddenly pulled off product cannot be reached but will respond back within a week. However, you can talk as long as you want to a service representative that cannot help you but sympathizes with your frustration, so there is that.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google fully enforces their own product policies and determines whether products meet requirements, we definitely want to make sure that you get the support you need regarding any issues that you're experiencing. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Using this app has increased traffic to my website but has done nothing for sales. The problem is that google has only one classification of "sarees and lehengas" in their list for all the millions of varieties of sarees that are available in India. I doubt if they can match a search query to the product at all
Hi there,
Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm sorry to hear that Google's classifications for products are limited. I've followed up with you over email to open up the lines of communication to discuss any of your concerns further.
Vance | Shopify
Same issues here. We are very much unhappy. It was working great but stopped working from around 3-4 weeks ago without giving any notice or issues. Still it's not working. Our sales and traffic are lost too much. Please investigate ASAP. Thanks.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and filtering your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify