Gooten: Print on Demand

Just Awful..... Stay Away

Revision !!! smalone and something witty are bogus accounts ! They are both from the same template and only have a product or two on them and both at stupid prices. This is clearly some clown at gooten trying to scam the review system.
There is nothing worse than a company like gooten trying to pull scams. This is a bogus company that has changed it's name from makeable , secured a new round of financing and got rid of the management team. This is a troubled company and I would strongly suggest that anyone considering using this company to click on the websites of the reviewers.

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.

Sehr guter Print on Demand Service und kostenlos. Bin zufrieden, Handhabung ist einfach. Kann diese App weiterempfehlen.

I previously posted a very positive review of Gooten. At the time it was based on my initial interaction with the products and design. I love that they offer a huge variety of products to choose from for POD. They make it very easy to add your designs, also. What made me change from a 5-star to 3-star review has more to do with the difficulty I am having in adding the shipping to my Shopify store. It has been tremendously stressful, and still to no avail. I reached out to customer service, but have not heard back yet. I am not sure if there is an actual customer service number, so I am using email for help. I wasn't wanting to have to pay for another app (which seems to be the only way to integrate Gooten's shipping rates hassle-free) at $29/mo to set up shipping without doing it manually. As a new business, I am looking for ease and affordability, and Gooten has dropped the ball here for me. I still love the speed of the fulfillment process, but after receiving my kiss-cut stickers yesterday, I found that they were not kiss-cut. The came as a full 3"x4" sticker. That was very disappointing because I switched over to Gooten for their stickers specifically. Unfortunately, due to the difficulties integrating their shipping with Shopify, products not matching what is described, and not being able to reach customer service in a timely fashion, I have to look elsewhere for POD services. Gooten just isn't the good fit I thought it was. It may be for others, but for me, it's a disappointing "no". Just an FYI if you do choose to use them, or any POD company...order samples, and call support to make sure everything is in order. You don't want to sacrifice your business and reputation if it's not correct.

The app overall is great! What I strongly didn't like about it was that it left the "Gooten" option under the product's fulfillment section, despite uninstalling the app.

It always makes me feel cautious when a Shopify App is unable to fully remove their coding from your website.

Print quality on tees is subpar; however, the turnaround time is good. Love to come back once their quality control is a little better.

I love it! They have great selection! I found it easy to use and design with. Customer service (ie:Jovana!) is outstanding and she has gone out of her way to help me several times!

would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...

This has been a nightmare. Its been 3 days since trying to switch my store over from another very popular POD company. Gooten has better prices and variety but also much higher shipping.

When pushing a product to your store, you have NO control over the mockups. They are mandatory for ALL variants. Want 8 shirt colors in 5 sizes? Your store will have 40 images with no way to edit them that takes less than an hour or 2. PLUS the mockups are labeled incorrectly, so editing from a csv file is nearly impossible.

I REALLY wanted to like this service but its almost unusable. PLUS you need to orient your artwork for each individual variant! This can be done by editing your art for EVERY product by trial and error of uploading, checking if it fits, editing, repeat, because otherwise you would have to edit 80 variants for each T shirt! It's still a functional app but they need to make critical changes and realize many people start stores while working other fulltime jobs.

I hope to find work arounds to these very time consuming and frustrating issues but each step forward reveals another clumsy design of this app.

If shopify adds bulk delete (crazy that this doesnt exist yet!) a few of these issues would be solved but other sloppy design issues remain.

customer service is basically email/ticket only and respond about once or twice a day. they try to be helpful but no chat support = very long timeline to fix one problem.