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Gift cards are not delivering to recipients. I reached out to support for help and cannot get in touch with anyone. I just tried to look at our dashboard and I get "Application error: a client-side exception has occurred (see the browser console for more information)." So the app is no longer working for us. We are super disappointed in the functionality and level of support since September. We wouldn't recommend this app any longer.
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall.
I should have expected this. Many other 1 star reviews with the same issue.
Hi there,
We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers.
Please reach out to us at help@govalo.com and we’ll make sure to get you the assistance you need as quickly as possible.
Thank you for sharing your feedback. It helps us improve and we appreciate your patience.
Best regards,
The Govalo Team
We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience.
Update May 13, 2025:
Govalo support responded to our support requests and successfully resolved the issue we were having.
Hi there,
We’re really sorry to hear that you've had such a disappointing experience — especially after making multiple attempts to get support. That’s not the level of service we strive for, and we understand how frustrating it must be to feel unheard.
We’d still love the opportunity to help if you’re open to it. Please reach out to us directly at help@govalo.com, and we’ll do our best to assist you promptly. Thank you for your feedback — it helps us improve.
– The Govalo Team
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
No service / customer support for months! I've tried multiple channels multiple times, via live chat / support / email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies!
I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.
Update (Aug 2025), same problem is continuing again. Repeated attempts to get support with no answers. Out of pocket a few hundred dollars at this point trying to solve the problem for customers. Support needed!
Hi there,
We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence.
The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at help@govalo.com so we can prioritize your case and work toward a resolution as quickly as possible.
Thank you for your patience and for sticking with us — we’re committed to turning this around.
– The Govalo Team
Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud!
The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them.
That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there,
We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right.
Please reach out to us directly at help@govalo.com, and our team will do their best to resolve the issue as quickly as possible.
Thanks for bringing this to our attention — we hope to earn back your trust.
– The Govalo Team
I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.
Words cannot express how much I love Govalo! The setup process is stress-free, customers are choosing these over the standard Shopify giftcards, and I really can't thank Rhian and her team enough for creating such a wonderful app for CPG brands and our customers! - E.
Fantastic app! I needed giftcards ASAP over the holidays, and it could not have possibly been easier to set up using Govalo. In a matter of minutes we were live. The app is slick, intuitive, and works exactly like it says it will. Our customers love it too!