Grapevine Post Purchase Survey
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Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it.
It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
Sam at Grapevine had been very helpful and responsive. We've immediately had an improvement in our response rate since switching to Grapevine.
Great to hear you've already seen an improvement in response rates since switching to Grapevine. More responses means better insights into what your customers are thinking 📊
Thanks for the kind words! 😊
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
Great app and very easy to implement. We recently started using Grapevine for a post-purchase survey and were surprised to see a ~75% response rate. It’s already helping us better understand our customers and refine our marketing strategy. Support was also very quick and helpful when we ran into a small setup issue.
75% response rates are fantastic to see! Glad the surveys are already helping you understand your customers and refine your marketing, and happy we could help quickly with the setup too.
Thanks for the great review! 😊
Really Good app, we are using the post purchase surveys as well as embeded surveys in E-Mails. Set up is really easy and the support is great!
Thank you for the super review. It was a pleasure helping you with the Klaviyo Email set-up for your design survey. Great to see the campaign went well. We'll be here and happy to help if needed on your next campaign.
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience.
The Klaviyo integration was a key requirement for us and really made our lives easier.
On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Wow, thank you so much for the kind words! It’s always great to see responses start rolling in so quickly. We especially love working with brands that really push Grapevine to its full potential, using attribution and NPS surveys across different touchpoints and feeding that data into their CRM for better segmentation and smarter decisions.
Very easy to set up. Gives us great insight to our customer and purchase decisions.
We’ve put a lot of focus on making Grapevine quick to set up, while still giving clear insight into customers and what influences their purchase decisions. Glad it’s working well for your store.
Thanks for the review, really appreciate it!
Super easy to use and set up and you're able to see analytics so fast - I'm getting so many people completing this which is really helpful!
Thanks for the great review! 😊 We’re pleased to hear that Grapevine Surveys has been easy to set up and that the strong completion rates are providing real insight 📊✨
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!