Grapevine Post Purchase Survey
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It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience.
The Klaviyo integration was a key requirement for us and really made our lives easier.
On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.
Wow, thank you so much for the kind words! It’s always great to see responses start rolling in so quickly. We especially love working with brands that really push Grapevine to its full potential, using attribution and NPS surveys across different touchpoints and feeding that data into their CRM for better segmentation and smarter decisions.
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.
Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
Very easy to set up. Gives us great insight to our customer and purchase decisions.
We’ve put a lot of focus on making Grapevine quick to set up, while still giving clear insight into customers and what influences their purchase decisions. Glad it’s working well for your store.
Thanks for the review, really appreciate it!
Brilliant product! It's easy to set up, has all the features we needed, and a fraction of the price of other survey apps.
Thanks so much for the kind words! We’re really glad you found Grapevine Surveys easy to set up and that it covered everything you needed. Our goal has always been to give Shopify merchants a simple, flexible way to collect meaningful customer insights, without the complexity or cost of enterprise survey tools.
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
Love this app, gives me valuable information first hand.
Thank you so much for your kind review! We’re delighted (though not surprised) that Grapevine Surveys is still delivering meaningful customer insight for you after six years. Thanks for being our customer!