Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

da Union Works Apps

FREE Post-purchase survey - customer acquisition discovery

4.9 stelle su 5(117 recensioni)

Customisable survey question

Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight

Survey revenue analysis

Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend

High survey response rates

The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates


Su Grapevine Post‑Purchase Survey

Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Si integra con

  • POS,
  • ReCharge Payments

Galleria multimediale

Funziona con

Community

FREE

Gratis

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Tag Customers with their response
  • Tag Orders with the response

EXTRA

$3/mese

  • Everything on the FREE plan
  • Survey reminders
  • Capture via Shopify POS
  • Capture via ReCharge Payments
  • Downloadable data
  • Reclassify responses

* Tutte le spese sono fatturate in USD.
** Le addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.9 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.

  • 5 stelle su 5
    Il 91% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 8% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 1% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 0% delle recensioni sono di 2 stelle
    (0)
  • 1 stelle su 5
    Il 0% delle recensioni sono di 1 stelle
    (0)

Le recensioni più recenti

Fresh Hot Flavors

I love the insights this app has given me to my audience so far! It's super nice and handy, was easy to install, and has a good dashboard for viewing responses, as well as an easy to edit survey.

Risposta dello sviluppatore

3 settembre 2021

Thanks for the great review! Glad you're enjoying the insights that our post-purchase survey is gathering, hopefully it's helping you to allocate your marketing spend wisely!

Emile et Rose

Great app, we have a lot of orders from Google searching and direct which are hard to track. Our customers have given us great feedback to help us better understand how they found out about our brand. The app is easy to set up and I did have an issue styling it but support where super helpful and got it looking perfect for us. A simply concept that does the job perfectly.

Risposta dello sviluppatore

25 agosto 2021

Thanks for the great review Kim! I'm glad you're making good use of our Post Purchase Survey to find out where your customers are arriving from. Hopefully it helps you to identify where to allocate your marketing spend.

Eco. Cheeks

Great! So easy to set up and is giving me really valuable information from my customers. Also support is fast and really helpful

Risposta dello sviluppatore

15 luglio 2021

Thanks for the great review Tanya! Glad that you're collecting valuable customer feedback using our post-purchase surveys.