Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (152 reviews)

Built for Shopify

$25/mese. Prova gratuita di 28 giorni.

Valutazione (5,0)

Recensioni

152

Sviluppatore

Union Works Apps

Collect zero-party data insights with post-purchase surveys

Gain insights to make data-driven marketing spend decisions.

Unlimited post-purchase and on-site surveys and responses

Multiple survey types, Fixed Response, Freeform text and NPS

Fire survey events into GA4 and Klaviyo for analysis and flows

Post-purchase surveys and standalone survey pages

Elementi chiave

Built for Shopify

Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant

Ideale per il tuo negozio

Si usa dal pannello di controllo Shopify

Informazioni sull’app

Lanciata

17 agosto 2017

Lingue

Inglese

Questa app non è disponibile in Italiano

Categorie

Dati analitici sulle vendite , Feedback e sondaggi

Funziona con

Shopify POS, Check-out, POS, ReCharge Payments, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions

Post purchase & on-site surveys to gain insight on attribution channels & customer sentiment (NPS)

Use Grapevine Surveys to quickly and easily build post purchase surveys, gather data and gain insights on your customers. HDYH, multiple choice, NPS and more! Use the survey information to inform your marketing spend and find out where your customers are really coming from. Grapevine Surveys will track all submissions including the order value against each survey response. Discover your best performing channels by comparing customer spend.

Setup new vs returning post purchase surveys on the order status page
Survey customers at multiple touch points using the standalone survey feature
Analyse survey responses against revenue to monitor best performing channels
Publish a post purchase survey on multiple channels including POS
Post purchase surveys with no branding and unlimited responses

Prezzi

Prova gratuita di 28 giorni

Complete

$25/mese

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify

Complete

$25/mese

Unlimited Survey Responses
Unlimited Surveys
Online Store, POS, Email Link & Headless Survey Channels
Insight Reports
Built for Shopify

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

152 recensioni

Valutazione complessiva

Numero di recensioni per livello

Il 93% delle recensioni ha 5 stelle
142
Il 6% delle recensioni ha 4 stelle
9
Il 1% delle recensioni ha 3 stelle
1
Il 0% delle recensioni ha 2 stelle
Il 0% delle recensioni ha 1 stelle

26 settembre 2023

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

Stati Uniti

Quasi 2 anni di utilizzo dell’app

Union Works Apps ha risposto 28 settembre 2023

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

28 agosto 2023

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com

Stati Uniti

Quasi 5 anni di utilizzo dell’app

Union Works Apps ha risposto 30 agosto 2023

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

27 ottobre 2023

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture

Stati Uniti

Circa 2 mesi di utilizzo dell’app

Union Works Apps ha risposto 30 ottobre 2023

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

5 luglio 2023

Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.

Little Hunter

Stati Uniti

6 mesi di utilizzo dell’app

Union Works Apps ha risposto 5 luglio 2023

Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.