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super simple and easy to set up the rewards campaigns and fast response support team. Definitely recommend.
Love everything about it! You can send emails to customers about their point balance which encourages them to revisit your shop. It generates discount codes automatically for your customers to redeem with points. The widget looks great on your website and is easy to navigate. HIGHLY RECOMMEND!!
I am just starting to use this app, and am loving it thus far! Customer service is amazing and beyond helpful! I can't wait to finish getting this set up to be able to share it with my customers!! They are going to love this new feature I am adding to my shop!! There are so many great features and options to utilize. Easy to set up as well!!
I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website
- the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion
- there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.
Hi there
My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required.
At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities.
1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you.
2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you.
3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature'
4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app.
I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product.
Stay Safe And Regards
Akash
As a customer I love to get reward points when I shop, so it was only natural to offer the same to my customers. My only problem is, I can't get it to work. Whenever I hit 'SAVE', i get a white screen with a loading sign that turns and turns forever. It freezes my browser, I have to refresh, and it erases all the changes I made. I contacted support, they told me I might have automatically signed off. So I signed off voluntarily, signed in again, still the same thing. I just lost 2 hours translating everything to get my page in French, and its stuck on loading... Its very infuriating :( Anyone knows how to fix this ? Thanks !
[UPDATE JULY 21, 2020] We have now released auto-translation of all front end fields for 7 languages. And, also made other enhancements to the language feature.
My name is Akash Malik. I am the founder of Apps Mav.
I totally agree and understand your frustration.
First of all my sincere apologies.
Solution: We will hire a high-quality french translator at our cost and translate and also do a detailed test for you to ensure both you and your customers get an awesome experience when engaging with our app.
I have emailed you as well.
Stay Safe And Regards
Akash
I just started using this app so we will see how it goes, but I'm very excited! Customer service has been very kind and helpful, and the app seems very user friendly! Thank you!
I haven't used it long but it seems super easy to use and great customer service so far. I'm using the free plan
The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.