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Just getting started with Growave and have to say the support as we set up has been impressive. We had a couple things only the GW devs could do and they actioned them so swiftly, and though we ran into a couple of bugs the team have been super responsive and quick to fix them.
Hello team,
Thank you for your 5-star review!
We are happy to assist you with your store setup and improvements! Your satisfaction is our top priority, and we are ready to implement your ideas to the best of our ability.
Thank you for choosing our app!
Kind regards,
Yzat
Customer support manager from Growave App
I am very satisfied with the support staff of growave. They are consistently very responsive on online chat and in most of times, provides the needed support you need.
The app itself is a good cost-effective alternative to provide great customer experience for our site.
Hey Paradise Galleries team,
Thank you so much for your wonderful review! 🤗 We’re thrilled to read such kind words and truly appreciate your feedback.
Please remember, we’re always here to provide you with the best service and assist with any questions or requests you may have! 🙌
Wishing your business continued prosperity! ✨
Begi,
Customer Support Manager
I recently reached out to the Growave support team with a problem I was having. Jannat was incredibly helpful and efficient in resolving my issue. Her enthusiasm and positive attitude made the entire process a breeze. I'm truly impressed with the quality of support I received from Jannat and Growave. Thank you!
Dear Tran Thao Van and the team at HANNAH CANVAS,
Thank you so much for the awesome 5-star review! 💕
It was a pleasure working with you, and I’m so happy I could help resolve your issue smoothly! Your kind words truly made my day. 😊 At Growave, we always strive to make sure every experience is seamless and positive, so I'm thrilled to hear that came through!
If you ever need anything else, don’t hesitate to reach out. We're always here for you! 💙
Janat,
Customer Support manager
Many thanks to the Growave team and all the support staff, especially Begi for listening carefully to our needs and solving them quickly and perfectly! I will keep using this app consistently! Very friendly for the seller!
And it's very functional, I hope to do some upgrades for the membership section, for example it's a free gift for points redemption, it would be nice to limit the total quantity and realize that out-of-stock products are not redeemed for points, it would be more convenient. I'm sure Growave will improve and upgrade!
Lastly, thank you to all who read this! I wish you all a wonderful day!
Hey Team!
Thank you so much for your heartfelt and detailed feedback! We are thrilled to hear that you’ve had a positive experience with Growave and our support team. We’ll make sure your kind words are shared with them—it will surely brighten their day!
We also appreciate your thoughtful suggestions regarding the membership section. Features like limiting quantities for free gift redemptions and ensuring out-of-stock items are not redeemable are excellent ideas. Your insights are invaluable as we continue to enhance and refine our app. Rest assured, our team is committed to evolving and making Growave even more functional and user-friendly for merchants like you.
Your enthusiasm and trust motivate us to do better every day. Thank you for being such a valued part of our community, and we’re excited to continue supporting your business growth.
Wishing you a wonderful day as well! 😊
Warm regards,
Growave Support Team
Le support est vraiment impeccable. Ils sont disponibles, rapides, comprennent les problèmes rencontrés et les solutionnent. C'est suffisamment rare d'avoir un tel niveau de service dans l'eco-système des applications shopify pour être souligné. Je les recommande !
Hello there,
Thank you very much for your 5-star review!
We are happy to know that our App and support meet your expectations.
Your kind words have inspired us to keep pursuing excellence and do everything we can to offer the best possible support.
In the meantime, if you have any other questions or need our assistance, we are always here to get your back.
Thank you once again for your support and encouragement. It is deeply appreciated and has made a meaningful impact on us. ✨
Best regards,
Yzat
Customer Support Manager
Superb app and excellent, understanding support team. Highly recommended and brilliant for increasing customer loyalty.
Dear team at Ethical Nutrition,
Thank you so much for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our pricing. We understand that as businesses grow, managing costs effectively is crucial, and we’re sorry to hear that you feel Growave doesn’t align with your current needs.
While we do offer a variety of features beyond just our Loyalty program, including Reviews, Wishlist, and Instagram UGC, it's clear that you're focused on loyalty solutions, and we respect that perspective. We value your comparison with Bon Loyalty and will review our own pricing structure in light of this.
Our goal is to provide flexible and scalable plans for merchants of all sizes, and we’re continuously evaluating how to deliver the best value possible. That said, I understand that this may not fully address your concerns at this moment, but we truly appreciate your honest feedback, which helps us improve.
Please feel free to reach out if you'd like to discuss any other specific concerns or explore other ways we can support your business.
Best regards,
Janat
Growave Support Team
We have been using Growave for a few years now and so far I would say it is one of the cheaper option for Loyalty and Review Add on (which we need both features to work together without having to configure across different apps). We have tested out a lot of Loyalty apps and decided to go with Growave. Customer service is very prompt as well. Recommended :)
Dear team at USTAR Cosmetics,
Wow, thank you so much for the glowing 5-star review! 🌟 We're thrilled to hear that Growave has been your go-to solution for loyalty and reviews, and that we've made things seamless for you! Your kind words about our customer service really made our day – we're here to help, always. 😊
It’s fantastic to know that our app has been a valuable addition to your store. Your recommendation means the world to us!
Thanks again for being a loyal customer, and we look forward to supporting you for many more years to come! 🚀✨
Warmest wishes,
Ayana
Customer Support Manager
This app has lot of features, support is top notch!! They help beyond expectations.
Dear team at Kitchen Switchen,
Thank you so much for your wonderful feedback! We're truly delighted to hear that you've been enjoying the features of Growave and that we were able to provide exceptional service. Your impression means the world to us, and it’s incredibly rewarding knowing we’re making a positive impact! 🥰
If there's anything else we can assist with or if you have any suggestions, please don’t hesitate to reach out.
Wishing you continued success and lots of joy with the app!
We will always be here to support you, dedicated to helping advance your thriving business. 🌟
Warmest regards,
Saule
Customer Support Manager
Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.
Hi Team at The Keto Collective,
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had such a positive experience with our support team. It’s wonderful to know that the customizations were exactly what you needed.
Your recommendation means the world to us, and we're here anytime you need further assistance. Thanks again for choosing Growave!
Best regards,
Janat
Customer Support Manager
We recently switched to Growwave (from LOOX) and the experience has been exceptional! With over a decade of marketing experience, I’m always cautious about tech support, especially when it’s primarily email-based. But Growwave’s team has blown me away. Their support is fast, clear, and easy to understand. They've efficiently handled all requests and keep me updated throughout the process. The features have also enhanced both the look and functionality of our site. If you're hesitant about switching, I can confidently say the transition was seamless. I rarely leave reviews, but this one was well-earned.
Dear Lindsey and the team at Four Star Seafood and Provisions,
Wow, what a fantastic review—thank you so much for taking the time to share your experience with Growave! 🌟
We’re absolutely over the moon to hear that your switch from LOOX to Growave has been seamless and that our support team has exceeded your expectations. Your kind words truly fuel our passion for providing top-notch service.
With your expertise in marketing, we know you have a sharp eye for both functionality and customer experience, so it means the world to us that you found our features to elevate both the look and performance of your site. We always strive to keep things smooth and efficient for our users, and it’s heartwarming to know we've earned your trust!
Should you ever need assistance or have any new ideas, we’re just an email away—ready to continue making your Growave experience exceptional. 😊
Thank you again for the wonderful review and for being part of the Growave family. Here's to continued success together!
Warmest regards,
Anna & The Growave Team 💫.