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The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.
Hello Team Windrunner Leather,
We want to extend our heartfelt gratitude for your kind words and the stellar 5-star rating! Hearing that you're enjoying the app and that our support has exceeded your expectations fills us with joy. Our team is committed to delivering top-tier service, and knowing that our efforts have made a positive impact is truly fulfilling. Your support means everything to us! 🥰
Should you have any further feedback or suggestions to share, please feel free to reach out to us.
Warm regards,
Begaiym, Reputation Manager
Tech support is always there to help. Fast response and very friendly.
Hey, Atmosphera team,
Thank you so much for your 5-star review!
We're happy to hear that you had a great experience with our tech support team.
Delivering excellent service is our top priority!
If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊
Anna,
Customer Support Manager
I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
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UPDATE: Binazir from Growave reached out to us and helped us to transition smoothly to the new version 2.0 upgrade. We are thankful for her responsive reply and ensuring everything is working accordingly.
Hi, the team at IREN Shizen,
Thank you so much for updating your review! I’m glad I could assist you with the transition to version 2.0 and ensure everything is working smoothly. If you ever have any questions or need further support, I’m always happy to help!
Best regards,
Binazir
Head of Customer Support Team
The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10
Hey, Out of Sorts team,
We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.
Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.
If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙
Begaiym, Client Care Specialist
Great app, does everything we need and more. Support from Janat was quick and helpful :)
Dear team at Crochet Society,
Thank you so much for your fantastic review! ❤️ We’re thrilled that the app meets all your needs and that our support was helpful to you.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your support!
Best regards,
Janat
Customer Support Manager
I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks
Hi, ACTokyo team,
We really appreciate your kind words and five-star review! 🤩 It's great to know that our team has been able to assist you effectively and that you're seeing improvements in our product over time. We're committed to providing the best support and continually enhancing our services for customers like you.
Thank you for choosing Growave! 💙
Begaiym, Client Care Specialist
I was helped quickly. I received a quick response and settings were neatly adjusted and optimized. Very nice, thank you
Hi Good Hair NL team,
We appreciate your awesome review! It's great to know that our team could help you promptly and adjust your settings perfectly. Your satisfaction is what we strive for. If you have any other needs or questions, feel free to contact us anytime. Thank you! 💝🥰
Begaiym, Client Care Specialist
I usually avoid giving the feedbacks to support, but this time I was very impressed. They were helpful, fast and what amazed me the most - they brought a wow effect by helping me with something that I didn't expect from them. Plus the Growave app is very nice, easy to use and has useful functionalities. I recommend them for sure!
Hi, the team at PiggyFest,
Thank you so much, what a wonderful review. It's a real pleasure to our ears that you are happy with our app and customer support!
This made our day, and we are so grateful for merchants like you! We are always here and happy to help in any way we can. Thank you for the positive feedback 🥰!
Binazir,
Head of Customer Support team 💕
The app is easy and effective, I appreciate prompt responses from their team when a questions arises.
Hey, gabrielcosmetics team,
Thank you for the fantastic feedback! 😍 It's wonderful to hear that you find our app easy to use and effective. Our team takes great pride in delivering quick and helpful responses to our users. Your satisfaction is our priority, so please don't hesitate to get in touch if you ever have any questions or concerns.
We're here to support you every step of the way! 💜
Begaiym, Client Care Specialist
Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.
Hey Maison Khloe,
Thank you so much for your kind words!
We’re thrilled to hear that our service has made things easier for you. We understand that not everyone is tech-savvy, so providing friendly, helpful support is always our priority.
It’s great to know that consolidating your apps into one has made your website operations more seamless.
If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Anna
Growave Support Team