Growave: Loyalty & Wishlist + , Počet recenzí: 2 066
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Excellent response and excellent customer serivce. Very helpful with my custom requests, no hassle. I am pleased with the app and its features. Thank you for the great support.
Hello SKYE KIYOMI BEAUTY, LLC team,
We appreciate your positive feedback and are delighted to learn that you found our support helpful and hassle-free. It's fantastic to hear that you're pleased with the app and its features. Our team is committed to delivering a seamless experience, and we're here for any further assistance or custom requests you may have. Thank you for choosing us! 🥰
Warm regards,
Begaiym, Reputation Manager
So far the support team has been super helpful and assisted us with all design change requests that we had.
We're yet to see the actual impact from the app, but so far we're very satisfied with the onboarding process.
Dear VIVEH team,
Thank you for taking the time to share your positive experience with us! We appreciate your kind words and are delighted to hear that our support team has been instrumental in addressing your design change requests during the onboarding process. Your satisfaction is our top priority, and we look forward to the positive impact our app will bring to your experience. If there's anything else you need, please don't hesitate to let us know 🤗💖
Warm regards,
Begaiym, Reputation Manager
Stellar customer service, with fast turnaround time. App has a lot of well rounded functionalities for any e-commerce brand.
Hey, Happy Capy Prints ™ team,
Wow, thanks a bunch for the awesome review! We're super happy to hear you're loving our app. Making sure you get great service fast is our jam, so it's awesome that you noticed. And hey, we've put a lot of work into making sure our app does everything you need for your online store, so we're stoked you find it useful. If you ever need anything, just give us a shout! 🤩🤞
Begaiym, Reputation Manager
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
I'm deleting this app also they increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
Dear Febron team,
Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers.
We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback.
Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly.
Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly.
I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right.
Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit.
I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app.
Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏
Begaiym, Client Care Specialist
Customer support is ACES! Great responsive job. Thanks guys.
Hey, Prairie Spirit Trading Post team,
Thank you so much for your kind words and 5-star review! We're happy to hear that you had a great experience with our customer support team. Delivering excellent service is our top priority, and your positive feedback motivates us to keep up the good work. If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊
Begaiym, Reputation Manager
Great functions of the app that provide real added value and nice customer-oriented support that acts quickly and easily. The app is constantly being developed and things work.
Thank you very much and keep it up.
Best regards
Dear La Cigale Shop ,
Thanks a ton for your 5-star review! We're delighted you love our app's features, appreciate our quick customer support, and notice our constant improvements. Your kind words mean the world to us! We're committed to keeping it up and appreciate your support! ✨💙
Best regards,
Begaiym, Reputation Manager
The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10
Hey, Out of Sorts team,
We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.
Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.
If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙
Begaiym, Client Care Specialist
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars.
Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Dear GREENFORCE team,
Thank you for taking the time to share your feedback on Growave. We greatly appreciate your kind words about our Support team and their assistance with your customization needs. Your satisfaction is our priority, and we're delighted to hear that you find value in the diverse features we offer, such as reviews, wishlist, and referral programs 🙏😍
We understand your concerns about evaluating the tool's impact on customers, and we appreciate your transparency regarding the limitations you've experienced. Your insights are invaluable as we continually strive to improve our platform.
If you ever have further questions or suggestions, please feel free to reach out. We're here to ensure your experience with Growave remains positive and tailored to your needs. Thank you for choosing Growave—we look forward to enhancing your experience even further.
Begaiym, Reputation Manager
Kind and attentive support. Always get back to you in a timely manner and answer questions. Very satisfied so far!
Hello, OakieBees team,
We greatly appreciate your positive feedback!🥳 It's fantastic to know that our team's dedication to providing kind and attentive support has left you satisfied. We're committed to maintaining this level of service and ensuring that your needs are always met promptly.
Should you have any further inquiries or require assistance, please feel free to reach out. Thank you for choosing us! 🥰
Begaiym, Client Care Specialist
Thank you so much Begaiym for helping us to settle all the problem.
Dear TREEHOUSE THE SPIRITUAL SHOP Team,
Thank you so much for your updated feedback! I'm thrilled to hear that I could assist in resolving all the issues to your satisfaction. Your 4-star review means a lot to us, and we appreciate your continued support. If there's anything else you need or if you have further feedback, please don't hesitate to reach out. We value your satisfaction and are committed to providing excellent service.
Thank you for choosing us! 🥰
Begaiym, Reputation Manager