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I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.
Hi, the amazing team at Harbor and Sprout!
Please let us express our gratitude for your wonderful review! It's our pleasure to assist a thoughtful client like you, and the fact that you appreciate our support means the world to us, truly! From our side, we will try our best to keep contributing to your business's growth 🥰
Have the best weekend!
An all in one app for reviews, Q&A, loyalty and more. Very powerful and the team is very responsive. I should say their services have improved even over the past few months.There is definitely room to improve the QA process. I also wish we could integrate with Klaviyo with other plans and not just the highest plan.
Hi there team at Devoteewear,
Thank you a million for sharing your feedback on using our app, it means a lot to us! 🌞
Not only it boosts our motivation to know that our beloved clients are happy with our support, but also you help us grow and improve our platform. And for that, we are sincerely grateful!
As for the integration with Klaviyo, we listened to our customers and made everything possible to make it available on lower plans! With the release of our new pricing this year, you can use it starting from the new "Growth" plan now, so feel free to check it out! 😉
Have a great time ahead!
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team,
Thank you for revisiting your review! We're overjoyed to learn that we were able to resolve your issues and that our loyalty program is making a positive impact on your customers. Your feedback is invaluable to us 💖
We acknowledge the recurring issue with undelivered emails, especially affecting BT customers in the UK. We apologize for any inconvenience caused and want to assure you that our team is actively working towards a solution to address this issue effectively.
Your ongoing support means the world to us. Should you have any further questions or feedback, please feel free to reach out. We're committed to ensuring your experience with us continues to improve! 😘
Begaiym, Client Care Specialist
They are very helpful with my website integration and these meant a lot when you have a whole website to manage. Thank you guys, keep up the good work!
The only app which works so well. Would like some more options on a mobile is not very optimised.
Great customer service from the Growave team. There are a few more features this app could provide for an in-depth loyalty system though.
Dear ANTIDOTE360° team😊
Thank you for leaving us a positive review, it`s much appreciated💖
It gives us much pleasure to know that you’ve chosen to stay with us. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. And of course, all teams at Growave doing their best and constantly working on the improvement of our app, and feedback like yours is really important to us🙌
Thanks again, and have a wonderful day✌
Went with Growave after comparing different Loyalty & Reward apps. This is one of the best out there, especially when you compare the costs. You get a lot of value for your money. We haven't tested it out in the field yet, but walked through it in a development environment. Looks very promising. The customer service is on point. They are very helpful when it comes to customizing for your theme and also quick to answer questions about functionalities. A few things could be improved here and there to make customization easier and a couple functionalities could be added to make the app even more effective, but overall an excellent app. If you are looking to launch and Loyalty program this app is definitely one to give a go!
Hello, dear Dedicated Europe team 👋,
Thank you for your valuable feedback on us and for sharing your experience with everyone here. We truly appreciate it and the whole Growave team feels incredibly happy to have a customer like you🥰.
Our team works very hard on allowing customers to adjust widgets the way they like, and we understand how important it is to fit the design of the shop, therefore, it is our main goal to adjust the design of widgets and bring customized changes to achieve the best look. The programs, including Loyalty&Rewards, allow merchants to really boost activity in the shop and make the shopping experience better for buyers✨.
Our Customer Support team enjoys assisting every customer with any of their queries, and we always strive to exceed the expectations of each of them. We would love to help you further and make the growth faster and easier. Please don't hesitate to reach us anytime, we are always here to help you🤍.
Cheers, and wishing you a great week ahead 😊.
There was a serious bug (point expiration email was not sent based on the setting) but the technical team manages to solve it within 2 weeks.
Does everything I need and is better than the old reward app I used. I'm not easy to persuade in changing apps as it's often a lot of work so props to them for making me switch!
Dear team at Clothilde Store,
We do appreciate the time you took to leave us this review😇
We would like to thank you for sharing with us your wonderful feedback regarding the app. We are constantly working on the improvement of our app and feedback like yours is really important to us, it helps and motivates us to provide the best features and support that our merchants deserve.
And as for your request for a free product in POS, we always go the extra mile and are ready to assist our dear and beloved merchants however, as we have previously informed you, we are not able to implement it, hope for your understanding😊
Nevertheless, we are happy to learn that you are managing to get the most out of our platform and glad to hear that your choice was in favor of our app😍
It’s always a pleasure to work with your team and we hope for many years of long-term cooperation with you❤️
Have a wonderful week ahead! Sincerely yours,
Growave Team✌
The application is very good, but it has some flaws:
-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.
However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.
I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.
Dear team at Mon Bar à Print,
Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨
We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements.
We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage.
Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞
Begaiym, Reputation Manager!