Growave: Loyalty & Wishlist +

Dear merchant,

Hope you are having an amazing day! Thank you very much for sharing your feedback. We do value the opinions of each of our merchants. It is the most powerful engine for us to move forward! :)

We share your opinion about Judge.me, it is one of the worthy apps, however, we would like to highlight that you could have collected even more reviews using Growave, you just seemed to have some difficulties with the app settings and as a result, were not able to get the most value and for that, we are really sorry...

We would also like to note that our platform specializes not only in Reviews, we offer more than 5 useful apps (Loyalty&Rewards, Wishlist, Social Login, Shoppable Instagram) under one roof of Growave.

And we wouldn't want to let you go like this, with bad thoughts about us on your mind and with the wrong foot we have gotten off on. What about starting all over again? :)

Please rest assured that all your words have already been taken into account in order to improve our platform and make your experience way better with us this time.

You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.

Dear team at Haliajewels,

Firstly, I would like to extend our deepest apologies for the challenges you experienced with our app. It saddens me to hear that your interaction with our team and the overall usage of the application was not satisfactory. We genuinely value your feedback, as it drives us to constantly improve. 🙏

I want to assure you that, since your review, we have taken great strides to address the highlighted issues. Our app has undergone numerous updates, focusing on enhancing the user experience and ensuring that all functionalities work seamlessly. We recognize the importance of having clear and detailed tutorials and have thus made significant efforts to enhance our FAQ and help center. This ensures that our clients have all the resources they need for smooth operation.

Regarding our support team, they are dedicated to working every day to assist our clients in the most efficient manner, striving to resolve queries in the shortest time possible. We've also been actively updating our Help Center, making information easier to access and more user-friendly.

I deeply regret the inconvenience you faced. I take pride in the strides and improvements we've achieved since then. It's our earnest aim that anyone interacting with our app now finds it more aligned with their expectations and needs. 💙

Warm regards,
Begaiym, Reputation Manager!

Dear ROTD Crafter's Corner team,

First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to us, and I want to assure you that we have taken it to heart and have acted upon it.🙇‍♀️🙏

Our Reward program, in particular, has undergone significant refinements. Today, it works much more efficiently, benefiting countless businesses every day by enhancing customer engagement and loyalty. We've carefully crafted it to ensure that it not only serves its primary purpose but exceeds expectations.

Beyond the Rewards system, I'd like to highlight that our app has always been equipped with integral features such as the 'Wishlist' and 'Reviews'. The 'Wishlist' allows your customers to bookmark their desired items, enhancing user engagement, while the 'Reviews' feature provides a platform for authentic feedback, reinforcing trust and facilitating informed purchasing decisions for potential clients.

Your satisfaction is our utmost priority, and it drives our continuous efforts to refine and perfect our offerings. Know that we're consistently working to make our app the best version of itself, so it serves your business's needs seamlessly. 🥰

Warm regards,
Begaiym, Reputation Manager!

Hey team at S3ART Store,

Thanks a lot for your feedback!

We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to grow 🙏.

We use the Lazy Load strategy in the optimization of our app. It is a strategy for defining resources as non-blocking (non-critical) in order to delay the loading of those resources until they are really needed. This can shorten critical rendering steps, resulting in faster application load times.

In spring 2021, we did a lot of work to improve the speed of our app with the Shopify team. They have very strict requirements for app developers and remove apps from the App Market if the app affects the shops' speed by more than 10%. We have passed all their tests and now continue to work on speed, as we want to be the best solution for our customers. Also, we want to mention that compared to many other apps, we have 5 features in one.

We'll definitely take your feedback into account and continue to work on improving our app.

Again, we are very sorry that we disappointed you 🥺. We really want to continue our cooperation with you and the manager of the Customer Support Department is trying to contact you, but it is unsuccessful 😔. It would be great if you could check our emails 🙏.

Thanks a lot!

Hi, the team at new-wey!

Thank you for your valuable feedback and for taking the time to share your experience with us. 🙌🏻

In regard to the Currency Setting, please be kindly informed that our app relies on the base currency set in your Shopify Settings and it converts the amount at the market exchange rate based on that setting. We would really love to assist you with this matter if you decide to download our app again.

Moreover, we have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. We would really appreciate it if you get back to us so we can solve the current situation with the currency setting. Because our aim here is to help you and to ensure that you are satisfied. 😊

Best regard,
Growave Customer Support

Hi SNACKLINS team,

We would like to apologize for your negative experience with our team.😥

As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question.
Unfortunately, this happens when contact is not face-to-face. 😔
That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that.
However, as we investigated, we found out that you have faced an issue with removing our app.

If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩

If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed.

Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details.
Thank you so much!✨

We would like to apologize for the inconveniences it has caused you. The thing is that you have installed a wrong app. That’s why other apps were installed. We have another app called Shop Instagram & UGC. If you wish to use only our Shop Instagram app, you can easily install it here: https://apps.shopify.com/instagram-photos

Also, you can remove all of the codes with ONE click using a button on the main page of our dashboard. We value and respect your business, so we always strive to make it so that there is no leftover code after uninstalling our app. Moreover, we are among the first app vendors who were the first in the marketplace who implemented such a special button for this.

If you ever experience such problems, our team would be able to remove all the leftover codes and pages easily. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.