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Le service client est très réactif et apporte une vraie aide !
Dear team at Herbaflor,
Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that you found our customer service helpful. Your satisfaction is our top priority, and we’re grateful for the opportunity to assist you. If you have any further questions or need support, please don’t hesitate to reach out. 💗
Best regards,
Janat
Customer Support Manager
Great support and the app works really good!
Dear Koiratarvike Haukkula team,
My deepest gratitude to you for this incredible review and for appreciating our service!
🤍💙🤍
We are delighted that you enjoy our app and we are pleased to make our best efforts to be even better each day. Your kind words are the main motivation for us.
We are always here for you if you need our support and assistance anytime. Thank you a lot once again!
Warm regards,
Saule
Growave Support Team
Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process
Hello GLAMLIFE BEAUTY Team,
On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.
Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.
I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻
Best regards,
Binazir
Head of Customer Support
I wanted to express my appreciation for the exceptionally quick support you provided. Your team not only understood my request for changes promptly but also implemented them swiftly and accurately. I'm thoroughly impressed with your service and would highly recommend others to use your services.
Dear Amit and the team at LASHES BY RK,
Thank you so much for your stellar review! 🌟 We're thrilled to hear that our quick and accurate support hit the mark. Your kind words are like a burst of sunshine on a cloudy day for our team.
Providing excellent support is our top priority, and we are delighted to see your satisfaction with our work. Feel free to reach out anytime – we're just a message away!
Ayana,
Customer Support Manager
Absolutely amazing!! I contacted their help because I wanted to change how some of the features were displaying and wanted to add some more into the site. They helped me do everything and it was an extremely smooth process. Highly recommend them and their service.
Hi, the team at Ashlyn's Diy Drip,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience and that we could assist you with your customization needs.
Your recommendation means a lot to us 😇!
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Masha
Growave Support team
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear team at Alegria Accessories Inc.,
We apologize for the disappointment and unfulfilled expectations. Thank you for being with us all this time. We are very grateful for your honest feedback.
Unfortunately, sometimes it takes longer than expected at the beginning to resolve issues that arise due to the complexity of the development process.
But we always try to resolve issues as soon as possible, as we understand the importance of a well-defined process.
We intend to learn from our mistakes and get better every time, striving to provide more proficient and high-functional support to fulfill our customers' expectations.
We fully respect your decision to change the application and are always willing to negotiate to regain your trust. Your feedback is invaluable to us, and we are dedicated to doing our best to address your concerns.
Once again, I apologize for all the disadvantages. We value your business, and we want you to have only a positive experience with us. 🙏
Sincerely,
Saule from the Growave Support team.
Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes.
El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional.
Recomiendo ;)
Dear Hello Australian team,
Thank you so much for your kind words regarding our app and the support we provide!
We are thrilled that you like our app and the service we deliver. Your satisfaction is essential for us since our customer's joy is the most precious thing for which we have a reason to do the best we can. 💕
Your fantastic feedback has lifted our spirits even higher, we are always happy to assist and make your time with us the most enjoyable and efficient.
Your trust and delight mean the world to the Growave team, thank you a lot! 🤗
Warm regards,
Janat
Growave Support Team
We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.
Dear team at RIDE OR DIE EQUESTRIAN SHOP,
We are incredibly grateful for your kind words, trust, and continued support. It is significant to us that your business only thrives, so we do our best to make sure you are satisfied with the service we provide. ✨
We are delighted to hear that you and your dear customers like our application and the functionality we offer.
Your feedback is valuable to our entire team, thank you very much for staying with us!
Saule,
Growave Support team 💕
This app is fantastic and provides a great review sharing / rewards experience. It is important to note, however, that you MUST reach out to them through their customer service messenger to make sure they integrate their app to its fullest potential. They know what they're doing, so it is really not a pain.
Dear team at Ruby and Roses Yarn,
My deepest gratitude to you for your wonderful review! 💖
Every word of each customer is important to us. Our main priority is to help people get acquainted with our amazing app and assist with integration to ensure your user experience is smoothest.
The greatest satisfaction for us is to see your business flourish.
Thank you so much for your trust! We will always support you and provide you with the best possible service.
Ayana,
Growave Support team! 💫
Great service is vital for me as I am not techy. I need friendly help to get apps running and questions answered. I also was able to condense numerous apps into just this one making things more seamless in operating my website.
Hey Maison Khloe,
Thank you so much for your kind words!
We’re thrilled to hear that our service has made things easier for you. We understand that not everyone is tech-savvy, so providing friendly, helpful support is always our priority.
It’s great to know that consolidating your apps into one has made your website operations more seamless.
If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Anna
Growave Support Team