Recenze (2 072)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
7. prosinec 2023

The app is so easy to use. It is also very useful because it has various customization features.

When there was something I didn't know, the app developers helped me with immediate answers. I am so satisfied.

PeppermintOne
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Growave odpověděl 10. prosinec 2023

Hello, PeppermintOne team,

We're delighted to receive your 5-star review! It's fantastic to know that you find our app user-friendly and valuable with its customization features. Our team is always here to provide immediate answers, ensuring you have a seamless experience. 💙

If you ever need further assistance or have more feedback to share, please don't hesitate to contact us. Your satisfaction is our priority!

Begaiym, Reputation Manager

1. srpen 2023

Of all the things I appreciate the most about this app, it's the team behind it. They are very responsive and will try their best in the shortest possible time to get to the bottom of your challenge and help you resolve it. Thanks, guys!

Also, their app is like a 5 in 1 so instead of paying multiple $ for numerous apps, you can get twice the value from Growave

Shoepify
Nigérie
Doba používání aplikace: Více než 2 roky
Vývojář Growave odpověděl 2. srpen 2023

Dear Shoepify,

Thank you so much for your amazing feedback and 5-star. We appreciate your time leaving the review and sharing your overall experience with us. 🙌🏻

Our Team is delighted and we are more than happy to have customers like you. We will keep providing the best service. 💙

Please do not hesitate to reach out to us at any time!

Anna,
Growave Support Team.

Datum úprav: 20. únor 2024

UPDATE 2/20/2024:

Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated.

UPDATE 9/28/2023:

After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars!

ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function.

I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful.

One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system.

As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help.

Mark

Team Power Products
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Growave odpověděl 27. září 2023

Dear Mark,

Thank you for sharing your feedback and experiences with Growave. 🥰 We're delighted to hear that your overall experience has been very good, with prompt responses to questions and problems, as well as updates and fixes applied promptly.

We apologize for the incident that hasn't been resolved yet, and we understand your need to move forward. Your proactive step to manually import about 100 entries is commendable, ensuring your customers have access to the new system. As someone experienced in database and server management, your insights are invaluable.

We understand the challenges during review import and error messages.Our support team is here to help, and we are dedicated to resolving any outstanding issues to ensure a smoother experience moving forward.

Please feel free to reach out if you need further assistance. We're committed to providing you with the best possible support.💖

Begaiym,
Reputation Manager.

8. listopad 2023

Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!

Crua Outdoors
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Growave odpověděl 9. listopad 2023

Hey, Crua Outdoors team,

Thank you for a wonderful 5-star review! 🤩 We're delighted that you found our Reviews & Wishlist functionality easy to implement and that your customers are already benefiting from it. We're excited to assist you with the Loyalty & Referral Program implementation

We greatly value your positive feedback regarding our Support and Development Teams. Your satisfaction is our utmost priority, and we're happy that you found their assistance valuable. If you require further help or have additional feedback, please feel free to reach out. 💞

Thanks for choosing Growave!

Best regards,
Begaiym, Reputation Manager

8. září 2023

A Fantastic App with Exceptional Support

I've been using this app for a while now, primarily relying on their free features, and I must say it's been a delightful experience. Not only are their free features robust and user-friendly, but it's also evident that many customers are actively benefiting from what this app has to offer.

What truly sets this app apart, though, is the outstanding support team behind it. They've been nothing short of amazing. Whenever I had questions or needed assistance, they responded promptly and went the extra mile to help me. They even customized various aspects of the app to suit my specific needs, which I greatly appreciate.

In a world where customer support can often be lacking, this team shines as a beacon of excellence. Their dedication to their users is truly commendable, making this app a top choice for anyone seeking both quality features and exceptional support. Highly recommended!

Your Local Girl
Spojené království
Doba používání aplikace: 8 měsíci
Vývojář Growave odpověděl 10. září 2023

Hi, team at Your Local Girl,

Thank you so much for your kind words! We take great pride in our commitment to providing outstanding customer support and ensuring our users have the best experience possible with our app.
Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions 🥰.

Please don't hesitate to reach out if you ever require assistance or have further feedback. We truly value your support and trust in our product!

Begaiym,
Reputation Manager.

4. listopad 2023

love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.

halfpricedmacs
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Growave odpověděl 5. listopad 2023

Dear halfpricedmacs team,

Thank you for your kind words about our app and features—it means the world to us! 💖
It's fantastic to hear that our app's Wishlist feature is already boosting your sales! We're just as excited as you are to see how our loyalty program will enhance your promotions and grow your business further.

Thank you for your enthusiasm, and remember, our team is always here to support you. 🤗

Best regards,
Begaiym, Reputation Manager

Datum úprav: 5. červen 2024

I've had Growave since I set up my store and overall it's been a great experience - the wishlist, reviews and loyalty program were exactly what I was looking for and the customer support is second to none! I sent a support request today that required a code change and they had it fixed and working perfectly within a few hours! Incredible team - thank you so much guys!

Cosmic Polish
Austrálie
Doba používání aplikace: 10 měsíci
Vývojář Growave odpověděl 31. srpen 2023

Hi Cosmic Polish Team,

Thank you so much for your amazing words. 💙

We do appreciate you taking the time to share your feedback. Our main goal here at Growave is to provide the best service for our valuable customers. It is great to know that you love our product and our Team. 😊

Please note that we are always here for you! Happy Growaving!

Adil-Ai,
Customer Support Team

9. srpen 2023

It's been very helpful so far. I just installed it so we'll see how it works in each feature it offers.

Olmox
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Growave odpověděl 11. srpen 2023

Hi Laura,

Thank you for your review ❤! We're glad to hear that our assistance has been helpful to you. As you explore the features we offer, feel free to reach out if you have any questions or need further support.

We're here to ensure your experience with our product is a positive one.

Take care!

Aziz,
Growave Support team.

11. září 2023

I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.

MorningWood Co.
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Growave odpověděl 12. září 2023

Dear MorningWood Co. team,

Thank you so much for your 5-star review. We appreciate you taking the time to share your feedback. 🤩
Your kind words about our app and support team are really appreciated. We will do everything we can to ensure that your business continues to grow and succeed. 💖

Begaiym,
Reputation Manager!

25. říjen 2023

Great all-in-one solution app.
Also the support was truly perfect. All the customization, and error fixes.. they solved it all.
Especially Adil, who help us a ton of times. Thank you.

CAVA.LIFE
Jižní Korea
Doba používání aplikace: 4 měsíci
Vývojář Growave odpověděl 26. říjen 2023

Dear team at CAVA.LIFE,

Thank you so much for your wonderful 5-star review! I'm truly pleased to hear that our all-in-one solution app met your expectations and that our support team, especially Adil, was there to assist you every step of the way. Your feedback is invaluable, and it's customers like you that drive us to constantly improve and deliver our best. 🤩💙

Warm regards,
Begaiym, Reputation Manager!