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Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end
Dear Jetana and Nightmare Before Stitches team,
Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience.
We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users.
We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7.
Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better.
Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future.
Aziz,
Growave Support team.
Super easy to use, amazing and friendly onboarding team and ongoing customer support, intuitive, affordable, excellent all around!
Hi, the team at Lazecca Fashion🌺,,
Thank you for sharing your experience with Growave❤️!
We’ve been working hard on improving our service of the app and we hope this has been reflected in your experience. Our team is always trying to make sure customers have a great time using our product, so we are happy to know that’s what happened for you✨!
Thanks again for your 5-star review😊!
responsive customer service! recommended app!
Eldar and his team are fantastic - incredibly fast and responsive, and they made this integration a breeze. Really appreciate their partnership!
Love this app, I'm paying for it and maybe its a tiny bit expensive since I don't have that many users using it but just to have it and how it integrates perfectly in the webbshop is just brilliant. And the support is great always friendly and very helpful! I definitely recommend this app!
The function of this app is very powerful. I have used it for more than half a year. Of course, their service is also very fast and efficient. It is absolutely recommended
Hi SILKSILKY Team! 💓
Thanks a lot for the wonderful review that you left us, we do appreciate that you took the time for doing that 😌
All teams at Growave will be happy to read your review and your words are the best motivation to provide the best app with its features and the support that our merchants like you deserve!! 💥
Hope we will have long-term and fruitful cooperation for years. Wish you a great day✨
I have had a few issues in this app however Alex (Customer Support Manager) has been super quicker fix them and he is very kind. I need a little more time running the app in order to recommending 100%.
Hi StoreMus team,
We are very happy to hear your praise and to know that you enjoy working with us. 🥰 Our team is always glad to help our customers in any way we can. Taking care of you and your store is our main privilege. 💪
Thank you again. 💜 We will strive to constantly deliver a great experience!
This rating is on my experience with Growave. I had an issue with my wishlist not adding the items to the wishlist tab on my webpage. I submitted a case and within a day, the support rep fixed the issue. They are very nice and direct. It's always good practice as a customer to show your support team the respect and appreciation they deserve. My rep was happy to help. Thank you support team!
Nothing but positive experience from the app and friendly customer support. Takes less than 24 hours to hear back. And issues are resolved quickly.
Good day team at Toaster's Treats 🥰!
We are sending our immense gratitude for taking your time and leaving invaluable feedback.
Thank you for the trust you have put in Growave. Our ongoing success relies on the loyalty and support of customers like you. We look forward to an enjoyable business experience with you🥳.
We hope to have the pleasure of doing business with you for many years to come 😇.
Very nice app, added so much value to my store in a nice layout!. Client support are the best, very friendly and fast reply. I highly recommend.