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Growave: Loyalty & Wishlist , Počet recenzí: 2 012

Celkové hodnocení
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
Datum úprav: 31. říjen 2023

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.

Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!

That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.

I am happy to see that has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)

Truly disappointed.

UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.

Doba používání aplikace: 5 měsíci
Vývojář Growave odpověděl 30. říjen 2023

Hello IREN Shizen APAC team,

Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.

I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰

I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.

Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗

Warm regards,
Begaiym, Reputation Manager

2. listopad 2023

Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!

Calla and Friends
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář Growave odpověděl 5. listopad 2023

Dear Calla and Friends team,

We're thrilled to receive your praise for our customer service! Thank you for acknowledging the quick response and effective problem-solving from our team. 😍

At Growave, customer satisfaction is our top priority, and your feedback confirms we're on the right track. We're here to support your website's success, and we appreciate your shout-out.

Please reach out anytime you need assistance – we're always here to help. 🤗

Best wishes,
Begaiym, Reputation Manager

Datum úprav: 14. listopad 2023

I would strongly recommend this app.

The features are great and in my experience the customer support is excellent should any issue arise.

Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.

Doba používání aplikace: Více než rokem
Vývojář Growave odpověděl 12. listopad 2023

Dear team at Weriion,

Thank you for the glowing review! We're thrilled to hear you're enjoying Growave's features and experienced excellent customer support. Your feedback on the app's convenience in consolidating multiple benefits is especially appreciated.

If you have any more feedback or suggestions, feel free to reach out. We're committed to providing top-notch service. 💗

Thanks again for choosing Growave!

Best regards,
Begaiym, Reputation Manager

8. listopad 2023

Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!

Crua Outdoors
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Growave odpověděl 9. listopad 2023

Hey, Crua Outdoors team,

Thank you for a wonderful 5-star review! 🤩 We're delighted that you found our Reviews & Wishlist functionality easy to implement and that your customers are already benefiting from it. We're excited to assist you with the Loyalty & Referral Program implementation

We greatly value your positive feedback regarding our Support and Development Teams. Your satisfaction is our utmost priority, and we're happy that you found their assistance valuable. If you require further help or have additional feedback, please feel free to reach out. 💞

Thanks for choosing Growave!

Best regards,
Begaiym, Reputation Manager

4. listopad 2023

love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.

Spojené státy
Doba používání aplikace: Asi rokem
Vývojář Growave odpověděl 5. listopad 2023

Dear halfpricedmacs team,

Thank you for your kind words about our app and features—it means the world to us! 💖
It's fantastic to hear that our app's Wishlist feature is already boosting your sales! We're just as excited as you are to see how our loyalty program will enhance your promotions and grow your business further.

Thank you for your enthusiasm, and remember, our team is always here to support you. 🤗

Best regards,
Begaiym, Reputation Manager

29. srpen 2023

Their customer service is extremely good. yes, I said extremely fast, and efficient, they even did a customized tab for my all requests, but NONE OF them said no! Also, they resolve my issue in hours or even minutes. I love this app so far. best price, compared other app for just UGC will charge over $40 a month, this one include everything I need.

Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Growave odpověděl 30. srpen 2023

Thank you so much for your positive feedback and for taking the time to post this lovely review, onlinefashionresource. 💕

We are super happy that you have experienced fast and helpful customer service from our team. It’s only when we receive such positive feedback do we rest in knowing that we have done our jobs well. 😊

Thanks again. We will strive to constantly deliver great experiences. ✨

Growave Support team.

25. říjen 2023

Great all-in-one solution app.
Also the support was truly perfect. All the customization, and error fixes.. they solved it all.
Especially Adil, who help us a ton of times. Thank you.

Jižní Korea
Doba používání aplikace: 4 měsíci
Vývojář Growave odpověděl 26. říjen 2023

Dear team at CAVA.LIFE,

Thank you so much for your wonderful 5-star review! I'm truly pleased to hear that our all-in-one solution app met your expectations and that our support team, especially Adil, was there to assist you every step of the way. Your feedback is invaluable, and it's customers like you that drive us to constantly improve and deliver our best. 🤩💙

Warm regards,
Begaiym, Reputation Manager!

11. září 2023

I had some issues with the app when I migrated themes, but support was able to get everything reinstalled and working better than before. The app itself if very easy to use and the UI is simple to navigate. If you need help with anything, their support is top notch.

MorningWood Co.
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Growave odpověděl 12. září 2023

Dear MorningWood Co. team,

Thank you so much for your 5-star review. We appreciate you taking the time to share your feedback. 🤩
Your kind words about our app and support team are really appreciated. We will do everything we can to ensure that your business continues to grow and succeed. 💖

Reputation Manager!

10. říjen 2023

This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!

Spojené státy
Doba používání aplikace: 27 dny
Vývojář Growave odpověděl 11. říjen 2023

Dear Briarwick team,

Thank you for sharing your fantastic 5-star review! We're happy to hear that you're finding our app's functions a valuable all-in-one solution for your needs. 🙏🥰

Your kind words about our customer service team have made our day! We're committed to providing top-notch support and ensuring a seamless experience for our users. It's wonderful to know that you found our team incredibly helpful and responsive.

Your support means a lot to us, and we're grateful for the opportunity to serve you. If you ever have more questions or need further assistance, please don't hesitate to reach out. 💗

Begaiym, Reputation Manager!

18. srpen 2023

Great App, offering numerous functionalities at a great price. Basic features that a shop owner needs such as Reviews, Rewards, Wishlist, Instagram UGC and social login feature is available. As well behind this app work a wonderful team who is always there when you need help which is great. Thank you guys for developing this app, and for the customer service you provide, and extend my best wishes for your continued growth. In conclusion, excellent job!

Doba používání aplikace: Více než 2 roky
Vývojář Growave odpověděl 20. srpen 2023

Dear team at neleti,

Thank you for your kind words and for supporting our product!⭐
Your words made our day, and we are very glad that you are happy and satisfied! That is what we strive for 😊.

​We'll do our best to continue to provide you with the highest level of service and product!
The whole team at Growave does its best to treat every customer with love, and thank you a lot for appreciating and noticing our efforts.✨

Let us know anytime if there's anything else we can be of service 💖

Growave Support Team.