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Wanted to pause the use of the app by using the backup of my theme. They then proceeded to install the app on the backup of my theme without asking.
Update: they contacted me and resolved the issue. I am giving 3 stars because I still think it's super weird they assume it's okay to add the app code in someone's backup theme without asking
Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌
First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose...
We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking.
However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly.
So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'(
We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve...
But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇
With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox.
Sending good vibes your way and appreciate your understanding!
P.S. thank you for staying with us! 💖
So far so good. Still just in the testing phase, but it was very easy to install, and looks nice with my site's branding.
Growave has the best loyalty program and wishlist features. It helps businesses increase sales and customer engagement.
Hey, the team at GORO JEWELLERY!
Thank you for your valuable feedback, it's a lot of us!🙌 We do really appreciate your time to share your love around the world.💕
Please stay with the Growave team and we make your experience AMAZING!👌
Très facile d’utilisation
Bonjour à l'équipe Lesdelicesdelaremone! 🍬
Thank you so much for your kind words and five-star rating! 💖 We're thrilled to hear that you're finding Growave easy to navigate. Creating a seamless user experience has been a labor of love for us, and your feedback fuels our passion to keep improving. We're here to support you every step of the way, so don't hesitate to reach out if you need anything!
Begaiym, Client Care Specialist
I'm in early stages of exploring the app, but what i can comment on now i had an issue in the theme i'm using, although I'm on the free plan. I have contacted the team and I was really happy with the level of support i received from them. they fixed my issue almost same day. good luck for you guys, I always appreciate when i found good customer support.
Overall nothing against the app. It has cool features which will help site owners achieve loyalty programs, rewards, etc, unfortunately it was not the right fit for me.
I had problems with uninstalling and they got back to me immediately and helped with uninstall. Extremely helpful and efficient!
I am delighted to share my exceptional experience with the Growave CRM platform integrated with Shopify. As an avid e-commerce enthusiast, I've had the opportunity to explore various CRM solutions, and Growave has truly stood out as a game-changer for my business.
Dear MR.MOCK Original Brand team,
Thank you for sharing your positive experience with Growave! It's fantastic to know that our platform has proven to be a game-changer for your business. Thank you for choosing Growave, and we look forward to continuing to support your business growth. 🥰
If you ever have any questions or feedback, feel free to reach out.
Begaiym, Reputation Manager
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager
Love this app..and most of all the service! I recently interacted with Tattu as I was having problems integrating it into my website. She was quick to respond and help me fix it. Really happy and would definitely recommend it.
We will never thank you enough for your amazing review team at Adrisya 😍 ?!
We express our sincere gratitude and appreciation for your time and attention. Thank you so much for being great.
We are constantly trying to be helpers, only for our clients. The satisfaction of our beloved customers is paramount ❤️.
If you need help, we are always here for you
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Hi SNACKLINS team,
We would like to apologize for your negative experience with our team.😥
As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question.
Unfortunately, this happens when contact is not face-to-face. 😔
That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that.
However, as we investigated, we found out that you have faced an issue with removing our app.
If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩
If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed.
Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details.
Thank you so much!✨