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The application is very good, but it has some flaws:
-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.
However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.
I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.
Dear team at Mon Bar à Print,
Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨
We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements.
We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage.
Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞
Begaiym, Reputation Manager!
Excellent service from the app team. They are fast to get back to your with your questions and are able to help you make small changes so the app works better for your particular store. Only downside is that you cant add birthdays to customers accounts at the till. The customer has to login on a computer and do this themselves.
Otherwise, a great app.
Beaucoup de choses disponibles dans cet application. Comme le programme de points et récompenses pour les clients, des emails automatisés, un compte et une liste de souhait pour les clients. Je suis satisfaite du résultat. Merci.
Hey Easy lifestyle team,
Thank you for taking the time to share your experience with other customers.
So happy to know that you are enjoying Growave! 😍
We'll do our best to continue to provide you with the highest level of service and product!
Thank you for choosing Growave!💙
Please do not hesitate to contact our team with any questions, we are 24/7 online for assistance.
By the way, we sent an email to you, could you please check your inbox? We will look forward to hearing from you soon. 🤗
Anna,
Growave Support team.
We use Growave for our social proofing, certain email campaigns and referral that is on-the-way. Their customer support is excellent. The interface is not the easiest to navigate, but for our scale of operation, it is comprehensive and decent value for what it does from Reviews, Referrals, VIP and wishlist-ing.
Dear team at Sappho New Paradigm, we really appreciate the time you took to leave us this review. 😇
We would like to thank you for sharing with us your honest feedback regarding the app’s interface. We are constantly working on improvement of our app and feedback like yours is really important to us.
Nevertheless, we are happy to learn that you are managing to get the most out of our platform. 😍
It’s always a pleasure to work with your team and we hope for many years of fruitful cooperation with you. ❤️
So far so good. I use the app for the wishlist. Customer support is great. Im happy with is app till now.
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇
Our priority is customer service and we are ecstatic that we hit that mark! 😍
Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you!
Take care. 💖
Great and affordable solution. Very good usability and an excellent service team, with quick solutions!
Unfortunately, the issue of DSVGO is not quite clearly regulated and not unproplematic with Kyrgyzstan.
Hi Jörg and team at hyaluronce, 😊
Our support team is truly grateful for your positive feedback! We're thrilled to hear that you find Growave a great and affordable solution with excellent usability.
Regarding the DSVGO issue, we understand the concern, and we'll continue to work towards more transparent regulations, especially in regions like Kyrgyzstan.
Thank you for taking the time to share your thoughts with us. Your satisfaction is our top priority, and we're here to assist you with any further needs. 💞
Begaiym,
Reputation Manager.
Haven't implemented the app on our live store yet, but the customer service have been helpful. I will say there is a few delayed responses, but we usually get my problems solved.
Hi team at Plantish,
Please accept our deepest gratitude for leaving a fabulous review and contributing your time to our growth! 😇
In our field our beloved merchants are foremost and therefore your feedback is highly appreciated by us.
We are extremely grateful to you for choosing us and we are even more pleased to hear that there is a room for improvement and we promise that we will work hard on this point to polish it till perfection. Thank you so much for letting us know. 🤩
Please reach out if you have any questions, we’d love to chat with you!
Their customer service was very helpful and Kalys answered us promptly. Thank you!
Have used this app and everything went well. They have a good support and able to achieve my desired colour and look based on my theme. I tried to activate the review app but it affects some of the apps which makes it messy. I also thought of upgrading but when I check their plan the lowest is $199/month, I just uninstall it. Now I see $49/month but still a huge amount for a starter like me.
Great thanks for taking your time and leaving us your priceless feedback!
We are very pleased to hear that our support team has been able to help you achieve your desired design. <3
Dear merchant, may we clear things up and, perhaps, this will help to get an excellent impression of our platform?
Our apps need to be integrated first in order to operate and look properly and the reviews app is no exception. Once the integration completes, the app looks completely blended with your site, we promise. :)
And you are right, the pricing used to be different, we did have a Plan for 119 USD, however, we decided to make a one-week sale as a Christmas gift.
If you have any questions about the new pricing, we are always happy to jump on a call to discuss this +44 1244 94 0555.
Also, please feel free to get in touch via Live Chat on our website or via the following email: support@growave.io