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Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
The app has great functionality. Customer service is always quick to resolve any questions we have.
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero.
Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us.
We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up.
We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts!
Karolina - Customer Happiness Specialist
Just finished setting it up and testing it out. Amazing experience and the team has been super responsive! Excited to see the results once it's put to use!
I did an amazing tutorial with Karolina this morning and she walked me through everything that we needed to know. I appreciate their willingness to go the extra mile to make sure we understand the system and answer any questions!
We're so glad to hear that! We're always happy to help with your program :)
Hands down the best investment for any new ecommerce store looking to start an affiliate program. Easy to integrate into Shopify. Easilly setup a new affiliate or refer a friend program in minutes. For those time when you're feeling like a newbie the amazing support team are always there to lend a helping hand.
We're so glad to hear that! We're always happy to help with your program :)
Simon and Dagmara have proven to be very patient and helpful with my probably redundant questions. I am neither a digital native nor an English native but I am looking forward to get the app running.
Just going through setup now. It's not super intuitive so far, as the setup forces open a lot of new windows, but I'm making progress! We are going to use it to set up our authors as affiliate
So far the app works as described and support has been very helpful setting up a new smart link for a partner:)
For now a perfect app we are looking for the future with this app maybe having product feeds? Or options to give presents to the best monthly partner!