Elevar Conversion Tracking

I tried to contact them but they wrote a noreply email, the chat of the app is completely stuck.
I would like to solve an issue about the upcoming change of the Order Status Page Additional Scripts box as part of the move to Checkout Extensibility. But it's impossibile to contact them :(

Update 12/29/23:
We just realized that the Data Layer is not at all compatible with Archetype themes (out of stock) and requires a lot of work to make it compatible.
For example, all of those events were not tracked for the past 12 months since we didn't realise it and Elevar did not notify us:

- View Item
- Click Item
- View Cart

For the price of $150, I would expect to be notified if 1/4 of e-commerce's most important metrics are not being tracked!

I's a great app that, although not being cheap, offers great support, a big library of pre-made tags and the ability to monitor any errors. Given the fact that so many things (Facebook, Google Ads, etc.) rely on correct event tracking, I would say it's worth investing in a good data layer.