Guide Protection + Returns

I love this app! So many customers add it to orders! I always hated as a brand, for customers to come complaining when orders get lost or shows delivered but they never receive it. Its SO nice to still get paid for the re-order and not lose money. Thank you GUIDE!

Guide app is a really helpful tool for my store. Easy to set up the customer service is amazing and always very friendly. It covers my orders as before I had a lot of issues with lost or stolen orders. To file a claim is a pretty straightforward process. Even set up a separated page on my website for claims which looks exactly how I wanted. Thank you.

This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options.

What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless

I've been using Guide Shipping Protection for a while now. They are so incredible to use! I love that the customer gets to choose if they want to protect their package and can pay an extra fee themselves for a low cost. It makes the process so much easier and less stressful. Love using them!

My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.

So far so good! Everything has been fairly straight forward and when had questions the developer was responsive.

After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not

We reached out to Guide a little over a year ago when we decided to move our site to the Shopify platform. We received a quick response from Ryan with Guide to send us over some information and set up a quick call to see exactly what our needs were and if they would be a good fit. They were quick to help us get set up and their response time to our customer's claims has been much quicker and less of a hassle for us then when working with normal 3rd party insurers. Our customers can provide all information quickly and efficiently directly to them. We love that our customers pay directly for this service and can opt in or out based on their needs. We're a very niche business with the majority of our products being custom made with extensive lead times, Guide just overall gives us and the customer a secondary layer of safety once the product is out of our hands whether its a high cost custom item, international shipment, or even an LTL shipment. We're very happy with the current service. We have found this service to be instrumental in keeping our customer satisfaction high.

It's safe to say, if your shipping out products from your online store you should have insurance. It's a good peace of mind to have when doing e commerce business.