Guide Shipping Insurance

Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

This is a great way to make sure customers packages are protected.

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned. Im being billed for a free app. If the customer pays .98 for protection why are we as the store charged too? I mean i get the point of the app but dont lie and steal to get people to download. The app isnt free at all. You pay .98 for every customer that chooses to use it. Now the problem is, if theres a claim that needs assistance, there is no one to contact to help us out yet we have to keep paying. There is no login. When you try to it gives you an error message as if it doesnt exist. No account is needed when you pay .98 every transaction and then they bill it to your Shopify. Customers think they are paying that but we are! Im only still using it until i find better. SKIP THIS APP! Update - Guide has still not responded to any of our emails or request from my customers about a lost package. Please do yourself a favor and don't install this app. They are running a scam. I am trying to reach out to Shopify to have them removed, so no one else is scammed by this app and company. Guide does not provide any protection to my customers. My customers can not reach Guide after filing a claim and are not protected. Please do not use this app. I will happily remove once I get any response from the company. The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored. Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

I sell E-bikes on https://e-bikeheaven.com. Being able to offer customers the peace of mind with shipping is invaluable. No one wants to spend a bunch of money and receive a broken items they can’t use, or even worse their purchase never shows up. With Guide Shipping Insurance they have the option to protect all their purchases.

Guide Shipping Insurance has been a game-changer for my business. It's not just about avoiding package headaches; it's about revenue protection. With one simple click at checkout, my customers can safeguard their purchases. If anything goes wrong—loss, damage, or theft—Guide has it covered, ensuring a smooth repurchase process directly from my site. 5 stars!

I recently started using Guide Protection's Shipping Insurance for my online business, and I couldn't be happier with the results. This service has truly been a game-changer for me and my customers.

One of the biggest concerns for online retailers like me is the possibility of lost, damaged, or stolen packages. It's not only frustrating for customers, but it can also lead to a loss of revenue and a significant headache when trying to resolve these issues. However, since I started using Guide Shipping Insurance, all of those worries have vanished.

The best part about Guide Protection is how incredibly easy it is to implement. With just one simple click at checkout, my customers can protect their packages, giving them peace of mind and ensuring a smooth shopping experience. This seamless integration has not only improved the overall customer experience but has also increased my revenue. Customers appreciate the option to safeguard their orders, and that translates into increased sales and loyalty.

What truly sets Guide Protection apart is their commitment to instant resolutions. In the unfortunate event that a package is lost, damaged, or stolen, they don't just leave you hanging. Instead, they step in promptly and replace the item directly from your site. This level of service not only saves me time but also ensures that my customers are always taken care of, even in the face of unexpected mishaps.

In addition to the outstanding service, the team at Guide Protection has been a pleasure to work with. They are responsive, professional, and always ready to assist with any questions or concerns.

In summary, Guide Shipping Insurance has been a fantastic addition to my online business. It has simplified the shipping process, increased my revenue, and provided an extra layer of protection for my customers. I highly recommend Guide Protection to any online retailer looking to alleviate the stress associated with lost, damaged, or stolen packages while boosting their bottom line. It's a win-win solution that I'm thrilled to have found.

I haven't had the chance to use Guide yet, but I installed it for my e-Store because of the services it offers. I love that my customers' purchases will be protected. I love that if my customers' packages are lost, damage, or even stolen that their items will be replaced. The Guide Protection app is one of the best apps that I've installed for my store. I'm very excited about this app because I believe having the app on my site will entice customers to place orders from my site knowing that their purchases will be protected. I will gladly recommend The Guide Protection app to others.

Vickey Y. Davis
VYD Home Solutions

Guide is a fabulous app. I've installed it on any store that I've launched, and just installed it on my newest store! Guide has a fabulous interface and is soooo simple to use compared to filing claims with USPS. This allows us to offer our customers a higher level of service and control over how much they want to protect their packages. Any time i've needed help with setup/general support, they have been so quick to help. I recommend them 100 times over!

This is a must have if you are shipping orders. No greater anxiety than when a customer says their package is missing, but complete relief when you see they protected their order with Guide. Guide team has been great to work with and we would recommend it to any retailer.

I recommend this app because it with any issues that may arise when you are shipping products. I recommend it for all businesses.

The installation and setup of the app is great and easy. Very useful for customers and maintaining shipment success!

Had some issues, but I was able to reach out to them to solve them. A good option for shipping protection.

So I've had Guide Shipping Protection for I believe little over a year and a half now. They are by far one of the best apps that Shopify has to offer, the customer chooses whether or not they want their package protected and if they pay the extra .99 cents yes only $1 they have a ease of mind just incase their package gets lost or stolen or never delivered. Guide Shipping Protection is the best and would forever be part of my store.

From the demo down to set up. Everything went smooth. Our customers are all glad for the swift response whenever they have to file a claim. Thank you so much Guide Team! Highly recommended!

We have been using Guide Shipping protection since more then a year and outstanding result we have got so far. Outstanding support and quick resolution. We are working stress free by using this app. Highly recommended.

I would highly recommend using Guide Shipping Protection! It makes me feel protected in my business and for my customers.

Guide shipping protection provides us with one solution and saves you a ton of time with filing a claim process. I would highly recommend connecting this app to your store. Gives the customers the ability to add the shipping protection and feel a little more safe when product is shipped!

I use this app to ensure that my customers have a safe purchasing experience. I love how easy it was to add to my website.

Guide was super easy to install! Essentially click and go. My customers are more confident purchasing knowing that shipping protection is available. Customer service is accessible and the process is seamless. I recommend over competitor apps I have attempted to use simply because it’s so user friendly. Thank-you!

Guide has been very easy to set up and use, and offers our customers a solid way to insure their orders and feel comfortable with the safety of their product

This app is super helpful when customers are purchasing items and need helping protecting their packages. It also helps the store owner as well if anything was to happen in transit. Love this app! Super helpful.

This app has been great extra layer of security for our customers. Very straight forward and easy to setup.

I'd give no stars if I could. This is the WORST app experience I've had by far. The support team is largely uncommunicative. When they do respond, they say they'll have an answer to my question by the end of the day and I don't hear from them again. I've reached out twice and had this happen. At this point I'm deleting the app and going with a different developer.

Guide shipping protection is ABSOLUTELY amazing! If you have issues with constantly having to replace lost/stolen/damaged orders or follow up with carriers, Guide Shipping Protection will remove all of those obstacles (and headaches) for you! The best part? It costs you NOTHING!

The app is working well so far for our store. It has given buyers more confidence when making the purchase. Only issue is that dashboard is not yet fully functional and we are unable to see what claims have been filed and how they are resolved

I love how easy this app is for the customer to use, and the number of headaches that are avoided by their automated service and support.

Really helpful option for my customers to protect their orders! The only thing that could improve is the multiple product tags.

I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.

I really enjoy the comfort this app provides me. I don’t have to worry about losing money when I have a guarantee like Guide Shipping Protection on my packages. Love this app and will continue to use it!

I really enjoy this app. It is super convenient and super easy to use and setup! I will always use this app for my shipping purposes!

I love having this app available for my customers , It's great to have an extra level of protection for their packages , as well as for me as business owner , I will suggest any business using shopify to definetly add Guide SHipping Protection , ESPECIALLY during major holidays

I use this App for protection for my customers. I really recommend this App. Also, very simple to use.

I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.

I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!

Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great !

Easy installation. Great way to provide shipping protection. I love how I’m billed at the end of the month for usage. Simple process for the customer to add the service if they choose. Highly recommend this app.

I installed this app to help ease the minds of both me and my customers. So far, it's been an easy app to use and my customers love it! Thank you for a simple and useful app!

I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.

I love this app, it gives my customers the satisfaction that their orders will be shipped out safely

I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install

This is a great app especially for small businesses. Easy to install and best of all it provides security for both the business and the customer. I see it being extremely helpful during peak shopping times such as holidays, etc. I definitely would recommend this app to any business.

I recently needed to utilize GUIDE after having it enabled since I opened my website. I am quite impressed with the service. I was hesitant it was too good to be true. Not only did they get back to my customer within 48 hours, the reimbursement was issue immediately. The representative was also pleasant. Overall, I'm happy to offer it. My customers utilize it almost every order.

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.

This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!

I recently installed this app & thus far, I have no complaints. It is easy to use, it was an easy install & it offers me the satisfaction to effectively operate my business with one less thing to worry about on behalf of packages. It also gives customers the satisfaction that their packages are being handled with care.

I used this app with my small business and it has to help me a lot! will definitely recommend it to any small businesses that have just started.

I use this app to help protect my business and I love it!!!!!!!! 10/10 Recommend. Super helpful to not have to worry about replacing shipments ect!

I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.

This app hasn’t given me any problems . It is nice to just have that extra protection even for the customers.